Account Associate

Company Details

TechChange

ACCOUNT ASSOCIATE – EDUCATION
Status: Full-time
Type: Exempt

ABOUT TECHCHANGE

Want to be part of a growing company that is using technology, pedagogy, and design to bring about positive social change? Founded in 2010, we are a social enterprise that works with the leading nonprofits and government agencies around the world to push the boundaries of what’s possible in virtual learning and online events. From delivering an online series of courses on COVID response for frontline health workers to powering the largest human rights and tech conference in the world (RightsCon), TechChange contributes to some of the most innovative and important (virtual) conversations of our era.
TechChange provides human-powered services like facilitation, production, support, and design and a user-centric platform to support over 500K users across some 800 courses, workshops, and events.

ROLE OVERVIEW
The Account Associate is an entry-level role for candidates interested in developing their client-facing, curriculum development, and virtual learning/collaboration tool belt. They work collaboratively and proactively with education team members to support the development and launch of beautiful and engaging learning experiences on topics that matter in a variety of formats such as courses, workshops, and learning events. In this role, you will support the creation of powerful learning experiences to achieve partner success in alignment with TechChange pedagogical best practices.
CORE RESPONSIBILITIES
On a typical day, Account Associates may work individually, or with a project team. A successful candidate will undertake the following duties and more as instructed by the Account Manager:

  • Assist in the planning and implementation of projects
  • Help to coordinate and manage project tasks and deliverables, as assigned
  • Configure interactive learning experiences in native TechChange platform, informed by project design and client’s needs
  • Support live learning events (moderating breakout discussions, supporting learnings of participants/clients)
  • Analyze data as required
  • Recommend tools, activities, and design elements to improve students’ overall experience
  • Liaise and coordinate deliverables with creative team and resources
  • Liaise with project stakeholders concerning project details and deliverables, as assigned
  • Act as a reliable team contributor by collaborating with colleagues on solution development and serving as a resource to Education team colleagues
  • Provide feedback into systems and processes that will improve role effectiveness contributing to inter-and-cross-team initiatives as needed
  • Develop and maintain knowledge and understanding of TechChange business and offerings
  • Perform other duties assigned by the Account Manager in an orderly and efficient manner

SKILLS AND QUALIFICATIONS

  • 1-3 years of workforce experience
  • Highly organized and detail-oriented
  • Familiarity with teaching, education, and/or instructional design preferred
  • Ability to upskill quickly in new and evolving technical and SaaS software
  • Excellent interpersonal skills for collaborating effectively with others
  • A self-starter who can multitask, work well under pressure, and work efficiently to meet strict deadlines while maintaining quality
  • Ability to maintain understanding of project purpose and objectives
  • Poses an analytical and critical mindset for making the best decisions for successfully executing duties
  • Competent public speaker and written/verbal communicator
  • Highly coachable: takes feedback and appropriately applies at next available opportunity (Growth Mindset)
  • Technical skills not required, a plus:
  • Virtual facilitation tools: Miro, Slido or Mentimeter, Zoom (or similar video conferencing tools)
  • Project Management tools: Monday.com etc.
  • Fluency in English required. Fluency in additional languages is highly valued

BENEFITS

  • 3 weeks paid time off
  • 10 company holidays
  • Parental leave
  • Medical, Dental, Vision Plans
  • 401k, with company matching (eligible after 6 months)
  • Winter holiday closure
  • Professional development funding
  • Technology stipend

COMPENSATION
Salary Range: $50,000-$67,500 (depending on experience and unique skillset(s))
REMOTE/TIME ZONE CONSIDERATIONS
Remote (distributed, work-from-home structure); flexible east coast hours while serving global clients in various timezones
APPLICATION DEADLINE
Open until filled
WORK ENVIRONMENT & CAPABILITY REQUIREMENTS
Distributed work environment (work from home). Position will require extensive time sitting or standing and viewing computer screens.
The following capabilities are required in order to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the company are available to address the following requirements.

  • May occasionally lift, carry, stoop, bend, etc. (no more than 20 pound).
  • Ability to walk up multiple flights of stairs.
  • Ability to travel in the US and international (less than 10% time)

This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel.
EOE Statement:
TechChange is proud to be an Equal Opportunity Employer and is committed to building a diverse and inclusive workplace. We know that our differences make us better. TechChange does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, genetic information, or any other legally protected status.

Job Type: Full-time

Pay: $50,000.00 – $67,500.00 per year

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