Account Representative, Amazon Business – NonProfit

Company Details

Amazon.com Services LLC

1+ years sales experience or related field – Experience in identifying, developing, negotiating, and closing large-scale purchasing contracts or software agreements – Experience in positioning and selling innovative solutions to new customers and market segments – Proven track record in identifying and pursuing a large number of accounts over the phone, with ability to close in person – Ability to think and act independently within a fast-paced multi-task driven environment

Job summary

Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.

The Amazon Business Nonprofit team is committed to helping charitable organizations and faith-based institutions to advance their missions and save time and money by purchasing supplies through an Amazon Business account.

Account Representatives are responsible for initiating and developing strong relationships with the most impactful nonprofit customers in our communities. They balance their time discovering and onboarding net new business customers, in addition to expanding and enhancing the Amazon Business footprint with existing customers. The candidate will collaborate closely with customers to understand their procurement requirements and challenges, and then coordinate with internal Amazon teams to determine the best solution to address the organization’s needs.

The ideal candidate will have experience selling into the C-Suite level across functional areas such as procurement, finance, operations and IT, and a proven track record of meeting and exceeding sales goals.

Roles and Responsibilities:

  • Initiate high volume prospecting and lead generation activities through outbound call programs
  • Conduct in-depth discovery calls to uncover opportunities across various stages of the customer lifecycle (new business, and spend adoption)
  • Leverage marketing campaigns to drive new account registration and conversions
  • Present account demonstrations unique to each customer and prospect’s needs
  • Meet or exceed targets for customer acquisition and customer spend adoption
  • Educate and network with key prospect and customer contacts at various stages of the sales cycle
  • Communicate customer and market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams to further drive customer satisfaction
  • Collaborate with marketing, merchandising, business development, customer service and other key internal Amazon stakeholders to improve execution and results

Strong preference for this position to be in Seattle, WA but open to these additional locations: Austin TX, Arlington VA, Tempe AZ, Boston MA, or New York NY. Relocation offered from within the US to any of these locations.

Key job responsibilities

  • Initiate prospecting and lead generation activities through outbound call programs
  • Conduct in-depth discovery calls to uncover opportunities across various stages of the customer lifecycle (new business, and spend adoption)
  • Leverage marketing campaigns to drive new account registration and conversions
  • Present account demonstrations unique to each customer and prospect’s needs
  • Meet or exceed targets for customer acquisition and customer spend adoption
  • Educate and network with key prospect and customer contacts at various stages of the sales cycle
  • Communicate customer and market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams to further drive customer satisfaction
  • Collaborate with marketing, merchandising, business development, customer service and other key internal Amazon stakeholders to improve execution and results.

About the team

The AB Nonprofit (NP) Team supports purchasing and supply needs for nonprofit organizations, driving cost savings that enable them to re-invest in their mission. We work with Executive Directors, Chief Financial Officers, Program Managers and Purchasers to solve challenges among Community-Based, Cause-Based, Faith-Based and Philanthropy sub-vertical customers.

  • BA/BS degree • Active listener and effective communicator • Ability to prioritize and demonstrate relentless discipline in achieving goals • Proven ability to influence others • Strong ownership, bias for action and willingness to role-up your sleeves • Expert use of MS Office Suite, CRMs (e.g. Salesforce.com) and other systems • Knowledge of procurement and source to pay methods at small and medium businesses.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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