Application & Workflow Implementation Specialist-Ambra (Radiology)-Remote

Company Details

Company Description

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.

Job Description

Purpose

The Professional Services Consultant role is a mid-level individual contributor position in the Services and Support organization. The Professional Services Consultant role is responsible for leading Medium – large strategic customer deployments, and for supporting existing customers.

Responsibilities

  • Lead requirements sessions for medium and large deployments.

  • Build requirements documentation.

  • Configure of all parts of Intelerad (Ambra) including but not limited to users create and edit, role create and edit, Gateway create and edit, destination create and edit, routing rule create and edit, sharing settings create and edit, general settings create and edit, custom fields create and edit, and terminology edits.

  • Support customer deployment testing.

  • Act as support for pre-sales technical processes, including but not limited to gateway installs, technical requirements reviews, and SOW creation.

  • Customize Intelerad (Ambra) documentation per customer-specific workflows.

  • Log bugs and enhancement requests with the product management team including the requirements definition.

  • Perform application QA activities upon request.

  • Work closely with product and development teams to build features requested by customers.

  • Utilize SQL language knowledge for internal reporting and customer reports upon request.

  • Complete security questionnaires for prospects and customers

  • Address escalated second level support concerns, this includes call, email, and chat.

  • Verify required internal Intelerad integrations and assist with workflow testing

  • Verify and occasionally edit DICOM autorouting and prefetching

  • Identify and execute opportunities to optimize the client’s overall workflows

  • Support the customer as they begin using the new products and workflow, during and occasionally after the implementation of a project

Qualifications

  • BA/BS degree required or approval from VP of Services.

  • Two plus years of software deployment or support experience or approval from VP of Services.

Additional Information

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging


Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-Remote

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