Area / Station Training Manager

Company Details

Swissport Miami

Job Summary

The Area / Station Training Manager will serve as a vital member of the Training, Learning, and Development (TLD) team and will have direct ownership of new hire onboarding, training compliance, skill gap analysis, quality assurance, OJC Program, and trainer development for assigned station portfolio. In this role, s/he will also serve as direct supervisor for all area trainers and partner with station stakeholders to identify training needs and activate solutions. These Learning solutions are designed to equip Swissport leadership and associates with the competence and confidence to perform their designated functions and align with Swissport’s core values – People, Professionalism, & Partnerships. Target audience includes Swissport associates and Leaders throughout the North America.

Primary Responsibilities

  • Ensure training compliance, quality assurance, and trainer development within his / her designated area across all lines of business
  • Partner with station operations and HR to track new hire progress and plan for a New Hire’s smooth transition to the operations
  • Serve as station’s / portfolio’s training Point of Contact for all industry regulators, clients, and station stakeholders to ensure training compliance
  • Lead training forecasting, planning, and communication activities for assigned station portfolio
  • Own training administration process for designated area across all lines of business
  • Own the On the Job Coaching Program for assigned station portfolio
  • Manage client and stakeholder expectations by maintaining strong relationships and aligning on priorities to achieve operational KPIs
  • Partner with regional leaders and station managers to perform skill gap analysis and drive adoption of learning solutions to fill gaps
  • Serve as subject matter expert, consulting with L&D Program team to design & deliver learning solutions for operational skill gaps
  • Support the delivery of live training events across the region

Minimum Qualifications

  • Minimum 2 years of experience leading teams
  • Minimum 2 years of experience in related field such as training, education, online course development and/or Human Resources.
  • Minimum 2 years of experience in aviation and / or logistics industry
  • Bachelor’s degree or equivalent additional experience demonstrating ability to resolve complex problems, foster and maintain positive working relationships with multiple stakeholders and effectively balance multiple competing priorities.

Knowledge, Skills and Abilities

  • Ability to travel up to 50 – 70% with the ability to travel throughout the United States and Canada to support job responsibilities.
  • Demonstrated project management and organizational skills, to manage competing priorities
  • Demonstrated root cause analysis and problem-solving skills
  • Ideal candidate will also have demonstrated knowledge of adult learning processes, instructional design techniques, and evaluation methodologies.
  • Ability to work effectively with all levels of management, manage multiple projects and meet deadlines within budget and with consistently high-quality work product.
  • Ability to work in a fast-paced, challenging and changing environment.
  • Ability to create and delivery dynamic presentations, slide decks and training materials.
  • Strong verbal communication, interpersonal and relationship-building skills.
  • Subject matter expertise within a minimum of disciplines within Aviation Services

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us

Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 300 stations in 50 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.

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