Associate Director (newSTART)

Company Details


Company Description

CASES Short-term Alternatives and Referrals to Treatment (newSTART) program is a short-term alternative-to-incarceration (ATI) program that provides rapid screening, identification of need, and brief interventions (individual and group) for individuals with extensive low-level involvement in the criminal legal system who are at risk of jail sentences. The program supports individuals with a range of needs, including severe substance use disorders, serious mental illness, education/employment needs, homelessness, tenuous engagement in treatment/social services, and repeated misdemeanor arrests primarily for theft and drug possession. The newSTART team employs a harm reduction approach with a main goal of helping clients begin to engage in community-based services.

The Associate Director is responsible for the direct supervision of a multidisciplinary team, including Peer Specialists, Substance Use Specialists, a Housing Specialist, a Women’s Specialist, Mental Health Specialists, Intake Specialists, and Program Assistants. CASES seeks a mission-driven manager who can provide task-based and administrative supervision. The ideal candidate has a track record reflecting a strong commitment to social justice, evidence-based practices, community safety, harm reduction, and the principles of recovery-oriented and trauma-informed service.

Come join our team to reduce the City’s reliance on correctional institutions, promote justice, and help NYC achieve its goal to close Rikers Island in 2026. At CASES, we offer clinical supervision (which can be used toward licensure), free continuing education credits for LMSW/LCSWs, LMHCs, and CASACs, as well as a comprehensive training curriculum available to all employees. We are a diverse team at CASES, and we welcome candidates of all genders, races, ethnicities, sexual orientations, and abilities to apply.

All applicants must comply with CASES/NYC’s vaccination policy. Individuals selected for employment cannot begin working until they provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine) or submit and gain approval for a Medical or Religious Exemption. Individuals approved for exemption must submit weekly PCR test results.

Location: New York, NY

Reports to: Director

Travel or Special Conditions/Requirements: some travel within New York City

We believe that in-person operations are the best way to serve our clients, both directly and through essential operational support. This job requires work in our offices and the community, including courthouses in Manhattan. This job requires work in our offices and/or in the community.

Job Description

  • Provide hands-on technical and administrative supervision to the newSTART team (approximately 12 employees), in collaboration with the program Director.
  • Conduct direct services with participants as needed (in the office, courthouse, and community).
  • Collaborate with the CASES court-based arraignment team to deliver seamless integration of intake and programming and attain contract goals (1,400 intake assessments annually).
  • Promote culturally competent and person-centered services and be a leading voice in the continuing enhancement of CASES’ equity and social justice policies.
  • Collaborate with the Quality Improvement and Data Reporting Teams to define implementation, process, and outcome measures assessing program effectiveness and to continuously monitor performance against measures defined by the Mayor’s Office of Criminal Justice (MOCJ) and NYS Division of Criminal Justice Services (DCJS).
  • Other duties as required by the Director, Senior Director, and CASES leadership.


  • 3+ years of experience working with criminal legal-involved adults with mental health needs (including substance use).
  • 2+ years of supervisory or leadership experience.
  • High school degree or equivalent.
  • Tenacity and ability to think outside the box and motivate staff.
  • Excellent communication and organizational skills.
  • Ability to work effectively with a diverse team.
  • Preferred but not required: Lived experience in the areas of criminal legal and/or mental health system involvement and a willingness to utilize recovery experience to supervise program staff and deliver direct services to participants.
  • Preferred but not required: Fluency in Spanish.

Additional Information

Competitive and commensurate with experience

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position, without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal justice system. Your information will be kept confidential according to EEO guidelines

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