Bilingual Client Care Coordinator

Company Details

Ceres Community Project

DEPARTMENT: Client Care Services

REPORTS TO: Senior Manager, Client Care and Volunteer Services

LOCATION: Remote and in-person when required an necessary; Bay Area preferred

STATUS: Regular, full-time, non-exempt

HOURS: 40 hours/week

Position Summary

The Client Care Coordinator works with the Client Care Manager as part of the Client Care Team, to support the effective implementation of the Client Program, and ensure that the client’s experience while on the Meal Program is positive, that the client feels supported and nourished in all ways, and that the program is running effectively. This position is the main intersection of Ceres contact with our clients, and requires the staff to be warm, compassionate, emotionally mature, and able to meet a client in one of the most difficult moments of their lives. S/he/they must be comfortable with a wide range of people, personalities and cultures. All client contact is on the phone. This position requires the candidate be fluent in Spanish.

The ideal candidate is compassionate, detail-oriented, with administrative experience in a dynamic setting, has a passion for Ceres’ mission, as well as being of service to our community. They ensure that all clients are treated with love and care, and that clients enter, experience, and complete the Meal Delivery Program in a way that supports their healing and education, while upholding the quality standards and annual program goals.


Essential Functions and Responsibilities

  • Fields phone inquiries and assess appropriateness for program
  • Completes new client intakes and all paperwork
  • Maintains accurate and complete client information in program database and create necessary reports
  • Coordinates client completion of program evaluation surveys
  • Performs outreach activities for enrolling new clients in programs
  • Supports and helps train client team volunteers
  • Develops and maintains supportive community relationships and referral connections
  • Contributes to the development of Client Care Team program workflows, best practices, and SOP’s.
  • Performs administrative tasks such as filing, database reporting, emails, mailings and preparing packets of program materials
  • Attends staff and team meetings
  • Able to work Monday through Friday, some evenings
  • Other duties as required and requested.

Qualifications

  • B.A. preferred
  • Bilingual in Spanish required
  • Excellent people skills, including the ability to listen, communicate warmly and clearly and set clear boundaries
  • Must be comfortable working with people with serious illness
  • Counseling, social work, hospice or similar training and experience
  • Excellent written and verbal communication skills
  • Excellent organizational skills and attention to detail
  • Able to demonstrate cultural competence in working with diverse populations
  • Organized and able to implement projects according to a timeline
  • Experience working with volunteers a plus
  • Has a good awareness of self
  • Ability and desire to be in a work environment that values working as a team, relationships, and giving and receiving honest feedback
  • Excellent ability to work independently and as part of a team
  • Proficiency in MS Office Suite and Salesforce
  • A commitment to Ceres Community Project’s Mission and Operating Values

Physical Demands

The physical demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand or sit at a workstation; use hands and fingers to operate a computer keyboard and mouse; talk and hear to communicate with coworkers.
  • Regular, predictable attendance is required.
  • Light to moderate lifting of up to 30 pounds, bending, stooping and climbing a ladder is occasionally required.

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The work environment is primarily indoors with the majority of time spent sitting at a desk, on the phone or a computer.
  • Moderate noise (i.e. nonprofit setting with office equipment, conversation from adjacent coworkers and commercial kitchen equipment.)
  • Ability to sit or stand at a computer terminal for an extended period of time.

COVID-19

Ceres is following the guidance and requirements of the health departments of Sonoma and Marin counties, the state of California, and the CDC. We have extensive protocols in place for prevention of and response to COVID-19 and all new staff will be briefed on these in their onboarding. We need a commitment from all staff that they will abide by these protocols, which currently include COVID-19 vaccination and booster. Employees will not be allowed to work on site until two weeks after their last vaccination shot or one day after their booster.


Operating Principles

  • Heart Centered & Love Guided – We are committed to expressing love, trust, respect and integrity in our lives, work, and organization.
  • Everything Matters – Nothing is left out. We work to have every action and choice lead to the greatest positive impact.
  • Young People are the Future – Young People are intelligent, responsible, capable, creative, and caring, and must be central participants in shaping our collective future.
  • Equitable, Diverse, and Inclusive – We commit to championing policies and practices of social equity that build a diverse, inclusive, and healthy workplace and food system.

Ceres Organization

Founded in 2007, Ceres Community Project works to build healthy communities by restoring whole, organic and locally grown food to its place as the foundation of health, empowering youth, and connecting people in heart-centered ways to others and the earth.

Ceres Community Project’s main program, Healing Meals for Healthy Communities, provides free and low-cost nourishing organic meals, nutrition education and caring support to people facing serious illness. All of the meals are prepared by teens that learn about growing, cooking and eating healthy whole foods and the connection between diet and health, develop life and work-ready skills, and discover their power to make a difference. The Healing Meals Program improves healthy eating behaviors among clients, teens and adult volunteers and educates the whole community about the link between healthy eating and the health of both people and planet. It also strengthens the social fabric of the community, another factor that is at the root of health. In times of disaster, Ceres is an emergency nutrition provider for our community.

In addition to operating three program sites in Marin and Sonoma counties, Ceres has trained 12 communities nationally to replicate our model. We are also active at the state and national level in advocating for policies that support equitable access to healthy food and health care, including reimbursement for medically tailored meals by insurers. For more information, please visit www.ceresproject.org.


Ceres Community Project is an Equal Opportunity Employer. All employment decisions at Ceres are made without regard to race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status or any other status protected by laws or regulations.

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