Bilingual IT Support Associate (Chinese preferred)

Excelsior Integrated Medical Group is a multi-specialty medical group with rapid growth within the past few years. Expanding new medical specialty divisions and acquiring practices around NYC. With the headquarter in Brooklyn, we are seeking an individual with experience in IT support.

Responsibilities Include:

  • Conduct user support, computer setup, telecommunications, assist with network and infrastructure maintenance, implement/configure security protocols, and perform Ad Hoc technology requests
  • Act as the first contact for technology questions ranging across phones, conferencing systems, networks, software, and laptops
  • Monitor security logs and alerts to identify and respond to technology problems, anomalies, and suspicious activity
  • Watch system alerts and proactively perform maintenance when needed
  • Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops

Qualifications:

  • B.S. in Information Technology/Computer Science
  • One year of experience in a similar role within a professional setting preferred
  • Experience troubleshooting remotely and in-person Mac and Windows
  • Basic skills in the following areas: Macs, PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
  • Excellent customer service skills
  • Bi-lingual English & Chinese (Mandarin and Cantonese) strongly preferred

Job Types: Full-time, Contract

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
Masks and Proof of Vaccination are mandatory

Ability to commute/relocate:

  • Brooklyn, NY 11220: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Work Location: One location

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