Business Operations – Program Manager

Company Details

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Clear Channel Outdoor

Job Summary:

As a member of the Clear Channel Outdoor Business Operations team, the Program Manager plays a key role in program management, leading projects in support of strategic initiatives that drive increased revenue and efficiency company-wide. More specifically, this role ensures successful execution by gathering and defining requirements, collaborating with technology and process owners to design new systems and processes, as well as partnering with the learning and development team and leadership to design and implement effective roll-outs of change.

Job Responsibilities:

  • Drive the development and implementation of diverse company strategic initiatives, link and align the efforts of diverse groups across the organization.
  • Act as a key change agent for the company on strategic and operational improvement projects, driving impact from the initiatives, and ensuring execution is seamless.
  • Ensure successful definition, set-up, and implementation of change programs across all aspects of the business in conjunction with line management and technology teams.
  • Conceptualize and communicate strategic solutions to gain buy-in and create measurable impact.
  • Effectively communicate project status through the creation and maintenance of comprehensive project plans and the distribution of regular updates with regards to schedules, progress, risks, change impacts, results, etc.
  • Maximize synergy and collaboration between various teams and business owners.
  • Drive analytics and business intelligence to understand industry and competitive dynamics, evaluate the overall performance or the impact of specific initiatives, and drive executive decisions.
  • Provide administrative, analytical, conceptual, and other support in support of leadership and team members, as assigned.

Job Qualifications:

Education and Certifications

  • Bachelor’s Degree preferred, or equivalent combination of education, training, experience, or military experience

Work Experience

  • Minimum of 5 years’ experience in project management, process improvement, business analysis, or application development
  • Experience in Media sales or B2B sales process preferred


  • Fluency in one or more project management or process improvement methodologies
  • Six Sigma, LEAN, or PMP training preferred
  • Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and Visio


  • Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps.
  • Problem Solving : Identifies complex problems based on a broad range of factors, many of which are ambiguous or difficult to define.
  • Results Focus: Taking a dynamic approach to work characterized by initiating decisions and actions. Concentrating on achieving the outcomes of a process or project while adhering to the overall strategy of the organization.
  • Client Focus: Responds to client needs in a timely, professional, helpful, and courteous manner, regardless of client attitude.
  • Fostering Communication: Presents information and facts in a logical manner, using appropriate phrasing and vocabulary.
  • Agility: Remains calm when encountering uncertain circumstances. Reflects on successes and failures, to identify lessons learned on a continuing basis.

Physical Demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands
  • The employee must have the ability to lift and move items up to 20 pounds
  • Employee must have the ability to see written documents, computer screens and to adjust focus
  • This job is performed in a temperature-controlled office environment

Other Requirements

  • Position is based at the Clear Channel Outdoor corporate office in New York, NY.
  • Travel up to 25%.


New York, NY: 99 Park Avenue, 2nd Floor, 10016

Position Type


The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify.

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