Claims Manager, Excess & Surplus – Brokerage (Remote)

Company Details


If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

Territory: The location of this position is flexible and open to virtual and/or remote based applicants.
What you can Expect: The Brokerage team roles up into our Excess & Surplus Claims Division here at Nationwide. The team handles complex, technical claims. The Manager is responsible for the performance of 6-8 direct reports.
The ideal candidate will have:
  • 8+ years of claims handling experience; specifically, general liability, litigation
  • Excess claims management or program management experience are preferred.
  • 3-5 years of people leader experience.
  • Demonstrated customer service expertise.
  • The ability to juggle multiple competing priorities simultaneously.
  • Strong written & verbal communication skills.
  • The Nationwide Values at the forefront of their work.
(For internal use only) Compensation grade: G4
This role can be filled at a different level depending on experience and skill set.
Job Description Summary

The Excess Surplus (E&S) Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring us to be adaptable and resilient in our work to help customers. If you love a challenge and can apply outstanding organizational, investigative and communication skills to your work, we want to hear from you!

As a Claims Manager, you’ll lead a team of claim professionals with the accountability to investigate, evaluate and resolve claims or lawsuits and specialty line/program or risk of significant value to the organization. In this role, you’ll typically be responsible for managing aggregate reserves up to $50 million and exposures of $500,000 to $2 million. Developing unit plans and objectives and crafting departmental goals to help achieve strategic plan objectives will be important to success. You’ll have opportunities to develop associates by coaching, training and mentoring individual team members.

Job Description
Key Responsibilities:
  • Manages associates, including performance, salary planning and administration, training and development, workflow planning, hiring and placement and disciplinary actions.
  • Builds a working environment which fosters the achievement of the highest level of technical proficiency and professionalism with staff.
  • Manages and measures individual performance and team operational results, including customer service, indemnity and expense outcomes and alignment with division goals and objectives.
  • Leads large accounts, including maintaining, developing and influencing relationships with major customers and/or program managers.
  • Handles resolution of all claims within area of responsibility and authority. Manages reserve process to ensure reserve adequacy. Approves claim reserves and payments within authority and as necessary.
  • Provides leadership in understanding and interpreting industry data and trends for a broad range of audiences.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Director or Associate Vice President. Up to 10 direct reports.
Typical Skills and Experiences:

Education: Undergraduate degree preferred. Completion of general insurance courses, such as IIA, AEI and/or CPCU preferred. Leadership/management classes and/or insurance technical classes preferred.
Experience: Eight years insurance claims experience, prior management experience preferred. This position may require experience handling higher severity and complex claims and litigation.
Knowledge, Abilities and Skills: Multi-line, multi-jurisdictional, and E&S experience preferred. Knowledge of the General Agency system, state insurance department regulation, unfair claim handling regulations, and a good understanding of tort law. This position may require specific or sophisticated skill/knowledge in insurance lines or exposures such as medical liability, lawyers errors and omissions, directors and officers, arson, property-catastrophe, architects and engineers, construction, intellectual property/advertising injury or other specialty lines/risks and/or large accounts. Ability to effectively connect with individuals and groups. Effective listening, verbal and written communication skills for customer contact, negotiation, presentations and technical and non-technical contacts.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the Vice President and HR Vice President.
Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Normal office environment.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.
We have an array of benefits to fit your needs, including: medical/dental, paid time off plus nine paid holidays, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer,

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Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.


For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (

Nationwide utilizes a geographic-specific salary structure. For the salary range in Colorado, email [email protected]

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