Client Account Manager, Financial Services

Company Details

Company Description

Twitter is what’s happening and what people are talking about right now. For us, life’s not about a job, it’s about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.

Job Description

If you’re enthusiastic about Twitter and have an aptitude for learning and campaign analytics, we’re seeking a sales professional like you. As a Client Account Manager on the Customers team, you’ll become a true Twitter expert and use your knowledge to simplify the platform and innovate to create solutions for clients. By helping clients find their voice and build connections with their customers through relevant and timely campaigns on Twitter, you’re shaping their participation in the public conversation.

Be a Marketing Expert

  • Collaborate with Fortune 500 Financial Services advertisers to understand their objectives, consult on social strategy, recommend best practices, and develop campaigns that drive measurable business results
  • Educate clients and agency partners on how to use Twitter’s advertising products in the most effective way to grow existing business partnership
  • In partnership with your Client Partner, identify, create and implement marketing solutions that will drive measurable business results for your clients. Examples include supporting annual account planning, sales pitches, RFPs and in-quarter upsells

Media Strategy & Implementation

  • Use data and analytics to guide strategy and build consultative solutions for your clients
  • Execute, optimize and analyze advertising campaigns using internal tools and dashboards
  • Troubleshoot campaign issues in a timely and productive manner, and identify and implement process improvements
  • Oversee and steward client measurement initiatives, including set-up, analysis, and delivery of first party and third party studies

Project Management & Internal Operations

  • Manage contracts and renewals, and assist our Sales Finance organization with payables and collections
  • Provide feedback to our product and tools teams to help us scale our advertising platform

Relationship Management

  • Develop and manage relationships with key clients and agency partners
  • Provide excellent client service to your clients and agency partners
  • Work and collaborate with a diverse group of internal cross-functional teams
  • Mentor new team members as our organization grows

Ability to travel as needed


Who You Are

If you are a self-motivated leader with relevant account management and media buying experience, strong analytical skills, are always eager to learn and a drive to win, we invite you to reach out and learn more about this opportunity and advertising sales opportunities at Twitter, Inc.


  • 5+ years of media buying experience and/or managing digital marketing programs for Fortune 500 advertisers or their agencies
  • Must have a strong understanding of the digital marketplace and understanding of the competitive landscape in which we operate
  • Proven track record translating marketing objectives into results for advertisers
  • Demonstrated experience effectively optimizing marketing campaigns by analyzing performance and recommending adjustments to key performance drivers.
  • Experience with excel, analyzing datasets, and delivering insights
  • Demonstrated experience presenting ideas and complex topics
  • Demonstrated ability to develop and manage large customer relationships and manage through conflict, driving groups to collective business decision
  • Excellent communication and presentation skills, organized, attention to detail, solution-oriented mindset, and a bias for proactively resolving issues
  • Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision
  • Experience working with Financial Services advertisers is recommended but not required
  • Experience as a Twitter user and knowledge of Twitter’s ad products
  • BA / BS degree

Additional Information

Twitter is what’s happening and what people are talking about right now. For us, life’s not about a job, it’s about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.

Additional information:

The Customers team unites Twitter’s purpose to serve the public conversation with the revenue needed to fulfill it. By focusing on our clients and their needs, we develop new products and solutions that help them achieve their campaign metrics — leading to the renewal of our value to our customers. We do this by:

  • Recognizing that we all play on the same team. We act with respect and collaborate with intention amongst teams to do things right and do what’s right for each other and our customers. In doing this we create an inclusive environment where people understand their roles and the value that they create.
  • Always examining how to do things better and faster, and how to make our products easier to use and more efficient and effective for our customers. We don’t wait for change, we are the change.
  • Being relentless in our focus on serving the client because our service should be the reason we are consistently hired time and time again.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

All your information will be kept confidential according to EEO guidelines.

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