Customer Service & Logistics Specialist I

Company Details

Luck Stone Corporation

Luck Stone, Atlanta Plant location is currently seeking an entry level Customer Service and Dispatch Associate to ensure customer satisfaction by accurately fulfilling order requests, interacting with contract haulers and customers, using logistics software to efficiently deliver stone to our customers while working with team members, sales and production teams.

Responsibilities Include: (training is provided)

  • Direct, control and participate in order fulfillment (order taking, dispatch, scale operations and ticket handling) from the local scale office. Identify, maintain and accurately assign contract and private haul trucks to order and customer. Execute accurate mapping and directions, adapt to city or rural geography and apply common weight restrictions.
  • Deliver solutions and meet customer demands with exceptional customer service. Develop and maintain relationship with customers. Maintain and display product knowledge by suggesting options and alternatives to meet customer needs. Communicate inventory and trucking resources to team, sales and operations.
  • Meet department performance standards and benchmark service levels.
  • Cash box management, credit card transactions and processing customer deposits while proactively reducing errors. Perform account adjustments and ticket corrections as necessary, while identifying ways to prevent errors on future orders.

Qualified applicants will have a high school diploma or equivalent and customer service experience. Ideal candidates must have strong verbal and written communication skills, the ability to read maps and provide directions to contract haulers.

Luck Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Luck Companies is actively taking every measure to ensure the safety of our employees, their families and our customers during the Covid -19 pandemic.

EEO

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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