Customer Service Representative

Company Details

Pinole Pet Hospital Inc


At Pinole Pet Hospital, we take care of our people so our people can take care of pets!

We believe in providing our support team members the opportunity for professional and financial well-being through training and above general practice industry average wages. Our Customer Service Representative’s wages begin at $20/hr.

Message from the Team:

Pinole Pet Hospital has built a loyal client base that trusts us as an advanced general practice that is fully capable of treating all of their pet’s needs – from wellness to orthopedic surgery, we’ve got it covered! With support from our close-knit group of partner hospitals, you will find unique opportunities to support your growth and advance your skills. Our leadership team operates under guiding principles that are instilled in our culture: respect, dedication to inclusion, and commitment to growth and development. As a Customer Service Representative at Pinole, you’ll be the face greeting clients and patients preparing them for concierge-style service from check-in to check-out. You will also be well-equipped to answer questions and handle concerns from our clients.

Our hospital is AAHA accredited and embraces an Advanced General Practice philosophy, emphasizing procedures and critical care. Our Customer Service Representatives play an integral part in our team and are focused on the client experience. Our structured online and on-the-job training program will help you become a valued resource to the clients. We appreciate our CSR team and know that they are the support system for our clients in their most challenging moments. Our CSRs are the client advocate and ensure every pet parent feels welcomed, informed, and well cared for.

If you’re looking to get your foot in the door in veterinary medicine and work with a team that values all team members equally, Pinole Pet Hospital is the hospital for you.

In this role, you will be responsible for the following:

  • Checking in patients upon arrival
  • Processing transactions for pet parents
  • Book appointments for patients over the phone using the practice management system
  • Managing the appointment schedule to optimize the patient and team experience
  • Act as client-patient advocate to ensure pet parent has received all pertinent information to the pet’s healthcare.


Our benefits package was created with our people and pets in mind. We are constantly working to enhance the benefits offered to our team.

Healthcare Benefits

Majority Medical Premium Coverage (Kaiser Aetna)



Supplemental Insurance

Peoplecare Benefits

Talkspace: Free Online/On-demand therapy

PTO Policy

Sick Leave

COVID Sick Leave

Bereavement Leave

401k with Employer Match

Veterinary Assistant Benefits

RVT Program Tuition Assistance is 100% employer-paid!

RVT exam and application fees

VTNE Study Cohort

Test Prep materials

RVT Benefits

License and Associate fees

Paid CE Days

$1000 CE annual allowance

PacVet San Francisco- Full Conference + hotel accommodations

Petcare Benefits

50% Discount on the majority of lab panels

Pet Hospital Discount

Pet Insurance Premium Discount

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