Customer Service Representative

Company Details

Competitive pay!


Great benefits

Under direct supervision, warehouse customer service, process all incoming orders from Sales force, customers, and BAKEMARK affiliates as assigned.


  • Download PSP orders into NDS system after review and correction of ROE Edit List.
  • When necessary, manually enter orders into NDS or PSP system.
  • Reviews and corrects Order File Status Report. Transfers order file for routing.
  • Selecting the correct product using pick lists and labels from NDS and shipping.
  • Notify customers or sales reps. of customer item “outs”.
  • Ensures COAs, and Spec Sheets are provided to Customers as necessary.
  • Daily invoicing of credit memos.
  • Credit and Collections Answers telephone and direct calls to appropriate person.
  • Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
  • Back up to Will-Call and other positions as directed by Supervisor.
  • Provide Sales Representative vacation relief.
  • Files documents as directed.
  • Assist Office Supervisor with back office duties as needed; such as cash handling and NDS data input.
  • Treat all customers both external and internal with dignity and respect.
  • Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
  • Processing, filling and packaging online orders
  • Other duties will be assigned as needed to meet company goals and objectives.


BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means.

Job Type: Full-time

Pay: Up to $1.00 per hour


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift


  • High school or equivalent (Preferred)


  • Customer service: 1 year (Preferred)

Work Location: One location

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