Customer Service Representative
Company Details
Competitive pay!
SPANISH/MANDARIN A PLUS!
Great benefits
Under direct supervision, warehouse customer service, process all incoming orders from Sales force, customers, and BAKEMARK affiliates as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Download PSP orders into NDS system after review and correction of ROE Edit List.
- When necessary, manually enter orders into NDS or PSP system.
- Reviews and corrects Order File Status Report. Transfers order file for routing.
- Selecting the correct product using pick lists and labels from NDS and shipping.
- Notify customers or sales reps. of customer item “outs”.
- Ensures COAs, and Spec Sheets are provided to Customers as necessary.
- Daily invoicing of credit memos.
- Credit and Collections Answers telephone and direct calls to appropriate person.
- Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
- Back up to Will-Call and other positions as directed by Supervisor.
- Provide Sales Representative vacation relief.
- Files documents as directed.
- Assist Office Supervisor with back office duties as needed; such as cash handling and NDS data input.
- Treat all customers both external and internal with dignity and respect.
- Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
- Processing, filling and packaging online orders
- Other duties will be assigned as needed to meet company goals and objectives.
M/F/V/D
BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means.
Job Type: Full-time
Pay: Up to $1.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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