About Us

Villa Eyewear is a wholesale distributor of luxury independent eyewear collections (eyeglasses and sunglasses). We import eyewear from Europe to our New York warehouse, and have a team of outside sales representatives covering the entire United States. We service independent optical and optometry practices, as well as some boutique retail stores across the United States. Our small family office, located in Glen Cove, NY, serves as national headquarters for management, customer service, and fulfillment. We are a growing business needing individuals who will bring a strong passion, enthusiasm, and collaborative spirit to work; just as we do.

Seeking a motivated and hardworking individual to join our small team as a customer service and general office manager. We are seeking a candidate who is interested in working in an environment that requires “wearing many hats” throughout the day. As a small office, your roll will be collaborative and will require you to be organized, eager to learn, and accountable with the overall goal of delighting our customers and sales team. This is an opportunity to work in a friendly office environment with opportunity for growth and further specialization. Candidates must be flexible and prepared to work in customer service, fulfillment, order management, as well as other general office duties. The main tasks of the position at start will be answering customer phone calls and emails, providing information and support to sales representatives, and entering, managing, and fulfilling orders. As a small and growing company, there will be opportunity to take on more demanding roles, and the ideal candidate is one who is interested in a long-term position with a high level of responsibility. Candidates must come to work everyday with the goal of contributing to the overall growth and improvement of the company and delighting our customers and sales team.

Your Interests Should Include

– Working in a small-team environment

– Having responsibility for the organization, follow-up, and successful handing of customer requests, orders, and issues

– Having the possibility of contributing to the growth of the company

Requirements:

– Must be eager to learn and grow with our company.

– Excellent organizational skills and the ability to multi-task or quickly move from one task to another.

– Problem-solver and can-do attitude.

– Creative and able to come up with solutions to deal with customer issues/requests.

– Ability to maintain a professional and enthusiastic attitude in the office and while communicating with customers.

– Ability to collaborate with other team members to efficiently execute on all daily tasks.

– Willingness to be flexible and “wear many hats” in a small organization.

– Proficient in Microsoft Office (Excel and Word), Outlook, QuickBooks (will train) and other computer programs.

– Previous work experience in an office environment.

General Duties:

– Answering phone calls and emails from customers and field sales representatives.

– Finding solutions to issues/requests, and gaining familiarity with the products to be able to offer alternatives and suggestions.

– Entering orders and prioritizing the fulfillment of orders.

– Following-up with customers and reps about the status of orders.

– Working with warehouse staff to prepare, check, and fulfill orders.

– Entering data into Excel for various reporting needs.

– Updating various software programs to maintain accurate and up-to-date customer information.

– Some other general office duties such as organizing and filing may be needed from time-to-time.

Work Remotely

  • No

Job Type: Full-time

Pay: $16.00 – $20.00 per hour

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Glen Cove, NY 11542: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Preferred)

Experience:

  • Microsoft Office: 1 year (Preferred)
  • Customer service: 1 year (Required)

Language:

  • English (Required)

Work Location: One location