Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!


Overview:

Providing our clients with exceptional service is the foundation of our business. As a Customer Support Representative, you’ll play a crucial role in assisting our sales team achieve their sales goals by providing administrative support while building and maintaining positive relationships with our clients.

What you’ll do:

  • Assist Account Executives in developing presentations for existing and potential clients ensuring all materials match attorney/law firm messaging
  • Complete and submit sales proposals to new and existing clients (e.g., new items, price changes, etc.)
  • Coordinate with Account Executives to generate new leads and optimize their sales process
  • Analyze client and activity data using all relevant tools and present solutions and ideas
  • Create, maintain and enter information accurately into Salesforce pertaining to potential leads and current clients
  • Maintain up-to-date knowledge of Veritext products, services, policies and best practices to provide a high level of support to clients, partners and internal sales team
  • Surpass client expectations by anticipating their future needs

Who you are:

  • Driven, proactive and customer service oriented with strong interpersonal skills
  • Knowledgeable of or eager to learn the sales cycle; accepts direction and guidance with grace
  • An excellent eye for detail with superior written and verbal communication skills
  • Extremely organized with the ability to multi-task and manage your time efficiently in a fast-paced environment

Benefits:

  • Competitive compensation
  • Comprehensive medical, dental and vision insurance
  • Hybrid work structure (two days in the office, three days working remotely)
  • Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
  • Company-paid mental health benefits to support overall mental wellbeing
  • Flexible Spending Accounts (healthcare, dependent care, transit & parking)
  • Matched 401(k) to help you save for your future
  • Company-paid life insurance as well as short-term and long-term disability insurance
  • Generous employee referral program
  • Veritext Summer Camp – a fun-filled culture building and learning experience
  • Learning and development opportunities to advance both personally and professionally

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.