Customer Support Specialist – Deployment Team (Boston)

Company Details

SOFTBANK ROBOTICS AMERICA INC

Description:

SoftBank Robotics America, Inc. is seeking a Full-Time Customer Service Support Specialist to work in our Fleet Team, based in Boston, MA.

The ideal candidate is self-motivated and able to work in a fast-paced environment. We are seeking a candidate that is bilingual in English and Spanish. Must possess strong presentation skills and be able to communicate professionally in written responses to emails, when submitting reports, and in person while on-site at a client’s location. The ideal candidate will be a “robot evangelist” with the ability to articulate the benefits of robots.

At SoftBank, we make robotics personal. We believe the future of work lies in robotics, with the potential to make our lives more productive, meaningful, and filled with joy, excitement, and wonder. It all starts with the right technology, enhancing how robots learn, interact, and connect with people.

Elevating humanity through robotics: At SoftBank Robotics, we’re committed to leveraging collaborative robotics to elevate human work. Our robots are designed to help. We’re here to make sure they help the right way, enriching the human experience – how we work, how we learn, how we connect, and how we grow.

Remote work is a possibility based upon the candidate.

Responsibilities:

  • Install products and train customers at customer sites across the US
  • Be able to diagnose and offer solutions to problems in the field. (Technical and Logistical)
  • Create follow-up documentation regarding installation at customer site
  • Occasional work may be required on weekends, scheduled in advance
  • Domestic travel will account for up to 50% of working hours
  • Respond to inquiries (email, phone and web) from a wide range of clients
  • Determine the root cause of client issues, selecting and explaining the best solution
  • Maintain customer records by updating account information
  • Analyze data and create various reports from this data
  • Be responsible for company resources and equipment

Requirements:

Qualifications: While no single candidate may embody all the qualifications below, an ideal candidate will possess many of the following skills and abilities:

  • Two to three years of customer relations experience
  • Bachelor’s degree in a related field (preferred)
  • General proficiency in Excel, PowerPoint, and Word (advanced Excel preferred)
  • Basic knowledge of networks, Wi-Fi, and cellular networks
  • Excellent written and verbal skills in English and fluency in Spanish
  • SalesForce or other CRM experience

Additional:

  • The ability to lift more than 50 pounds without assistance.
  • Valid driver’s license and current passport, with the flexibility and willingness to travel by plane and car as needed.
  • Very generous benefits, bonuses and time off policies.

SoftBank Robotics America prides itself on being an equal opportunity workplace. We are committed to equal employment opportunity without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. In accordance with the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, SoftBank Robotics America will also consider qualified candidates for employment with arrest and conviction histories.

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