Data Analyst, Engagement

Company Details

Harvard University

Job Summary

This position will be based on our campus in Cambridge, MA. However, due to the COVID-19 pandemic this position will be remote until further notice.

Alumni Affairs and Development (AA&D) comprises the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, and the Harvard Alumni Association (HAA). There is a unique relationship between the University and the FAS fundraising operations, resulting from a long history in which University fundraising ultimately grew out of College fundraising.

AA&D Resources

AA&D Resources encompasses teams that support all units across AA&D plus all schools and units across the University. AA&D Resources includes Technology and Support Services, Business Process and Operations, Alumni and Development Services (ADS), Administration and Finance, Events, Communications Creative Services, Research and Prospect Management, Human Resources, and the AA&D Talent Program.

ADVANCEMENT SOLUTIONS:

Advancement Solutions sits at the intersection of the rapidly evolving landscapes of business program operations, business intelligence, data science, CRM, technology, and customer service. The team is mission focused, providing the business program operations, data, and technology infrastructure that enables the work of approximately 1100 University-wide Alumni Affairs & Development (AA&D) staff to fundraise over $1 Billion dollars annually and engage hundreds of thousands of alumni, donors, and volunteers. The team leads efforts to innovate and enhance the work of the organization through business process management, project execution, business intelligence, change management, and technology systems. The team sustains critical systems, business processes, operations, and customer service for staff, alumni, and donors.

The Data Analyst for Engagement is a key partner in the effort to continually engage a broad audience of Alumni, potential donors and other Harvard Community members. They will collaborate with the technical, creative, and business teams that design and deliver on both digital and traditional engagement strategies to identify key trends in engagement behavior. They have a strong understanding of Higher-Ed Advancement and the key role engagement plays.

Position Description

  • Develops strong relationships with Harvard Alumni Association and other front line-teams and delivers analysis to help them achieve their engagement goals.
  • Keeps abreast of engagement programing, activities & events, and helps program managers develop consistent program metrics and goals.
  • Collaborates with peers in email strategy, communications, operations, and information systems to ensure practices implemented for coding and tracking engagement activities align with goals for consistent, comprehensive engagement metrics.
  • Analyzes email marketing data to identify key segments, messages or voices that drive engagement with content.
  • Gathers, structures, and analyzes website and application data to derive compelling audience insights that drive the optimization of AA&D online initiatives.
  • Synthesizes information about digital engagement with data from full scope of AA&D activities (Reunions, networking events, etc.) to develop a multi-dimensional understanding of Alumni engagement.
  • Develops a deep understanding of data within the primary advancement database and the network of surrounding systems.
  • Will be expected to learn to write simple SQL queries to retrieve data from a single system, while also having access to data engineers/developers to provide more complex data sets for analysis.
  • Collaborates with BI Developers to create and deliver reports and dashboards that monitor the health and performance of engagement programs.
  • Understands all aspects of Google Analytics implementation and stays abreast of changes in web analytics technology landscape. Communicates how changes in technologies may impact current analytics to key stakeholders.
  • Proactively keeps up-to-date on functional and security developments in major email clients and browsers that may impact our ability to collect and analyze digital trends, and recommends alternative metrics when necessary.
  • Creates compelling visual presentations for internal and external audiences.
  • Writes narrative companions providing context to metrics and trends.
  • Adheres to key departmental procedures, organizational policies and practices for project management, version controls and documentation.
  • Owns and executes additional projects as assigned, in keeping with the level and responsibilities of the role.

Basic Qualifications

  • Minimum of four (4) years prior professional experience in a role with primary responsibilities for digital analytics.
  • Must have expertise in Google Analytics, Excel, PowerPoint.

Additional Qualifications and Skills

  • Ability to work in a fast paced, high-volume environment. Requires superb organizational skills.
  • Evaluates problems accurately and displays sound and confidential judgment.
  • Communicates complex concepts effectively with technical staff and non-technical staff.
  • Motivation to learn and willingness to change. Ability to manage multiple tasks under competing deadlines and shifting priorities.
  • Possess strong written and verbal communication skills.
  • Conscious of data security and risk management.
  • Ability to learn quickly and have an ability to become proficient with the technology in use in AA&D.
  • Ability to maintain an even disposition and be able to work effectively and politely with all people from all types of backgrounds and experience and in all types of situations.
  • Ability to work independently and as part of a team.

Certificates and Licenses

Working Conditions

  • Work is performed in an office setting

Additional Information

This position requires a 6 month orientation and review period.

Please include a cover letter with your application.

About Harvard University

Harvard University, based in Cambridge and Boston, Massachusetts, was established in 1636 and is the oldest institution of higher education in the United States. The University is home to over 20,000 students and employs 18,000 people, making us the fifth-largest employer in Massachusetts. Harvard is a special place, filled with diverse, energetic, and talented people who are driven to grow and succeed. By working here, you join a vibrant community that advances Harvard’s world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise.

Why AA&D?

We are a dedicated team of 400 alumni affairs and development professionals supporting Harvard’s advancement activity through roles that include front-line fundraising, alumni and volunteer engagement, technology, events, communications, prospect management and research, business process, talent management and many other areas.

Harvard’s Alumni Affairs and Development team inspires and galvanizes alumni, friends, and members of the University community to support Harvard through philanthropy, governance, and active engagement. AA&D believes a workplace that reflects the diversity of our society and our ever-evolving University constituency makes us a stronger and more effective organization. Our goal is to create an environment of respect that values the many talents, perspectives, and experiences of our community, to deliver the strongest possible results by incorporating diverse perspectives into our daily work, and to make AA&D a great place to work for everyone. AA&D strives to live our values of respect, inclusion, trust, collaboration, innovation and sharing of information in our daily interactions and our work.

To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/.

Discover AA&D and Harvard University Benefits

  • Opportunities for internal advancement
  • A creative, high- energy, collaborative environment
  • Generous Vacation, Sick, Personal, and Holiday pay
  • Medical, Dental and Vision benefits starting on your first day
  • University-funded retirement plans
  • Tuition Assistance Program
  • Transportation benefits to help with your daily commute
  • Health and wellness discounts, memberships and programs

Additional benefits can be found at https://hr.harvard.edu/totalrewards.

Accommodations: Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know.

Vaccine Requirements: The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.

Job Function

Alumni Affairs and Development, Information Technology

Location

USA – MA – Cambridge

Job Code

383157 App Progrmng/Analysis/Develop

Sub-Unit

Department

Alumni Affairs and Development

Time Status

Full-time

Salary Grade

057

Union

00 – Non Union, Exempt or Temporary

Pre-Employment Screening

Criminal, Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

To apply for this job please visit www.indeed.com.

AllEscort