Desktop Support Analyst

Company Details

The Desktop Support Analyst contributes to the strategic objectives of the IT Division by installing and supporting operating systems across the local Jericho facility (to include all software and hardware). Responsible for analyzing and resolving windows desktops/laptop, macOS MacBooks/iMacs, printers, peripherals, hardware and software problems including network connectivity issues utilizing all available resources. This position is required in the Jericho, NY location.

Requirements:

  • Two-year college degree in Computer Science, Business Administration, related fields, and/or equivalent experience.
  • A+ or MCDST preferred.
  • 5- 10 years proven work experience as a Desktop Support Technician,
  • Technical Support Technician or similar role troubleshooting PCs telecom equipment and IT peripherals.
  • Proven ability in all phases of technical and project documentation.
  • Hands-on experience with troubleshooting Windows OS/Office 365 environments
  • Comprehensive understanding of Mac OS from command line troubleshooting to resolving individual application failures
  • Must be reliable and able to work unsupervised.
  • Maintain an excellent attendance record.
  • Successfully demonstrating an ability to communicate effectively and professionally, work well with others, and use productive work methods, exercise sound judgment and display initiative and innovation on the job.
  • Must be able to periodically lift up to 50 pounds. Other physical requirements include the ability to balance, climb ladders, bend, lift, twist, walk, demonstrate repetitive wrist movement, and the ability to use small hand tools (screwdriver, pliers, drill, etc.)
  • Inventory management experience is a must.

Responsibilities include, but are not limited to:

  • Responsible for the installation of existing desktop/workstation/laptop/printer software/hardware and operating systems.
  • Monitor and report on utilization of system resources and advise on matters of capacity planning.
  • Be able to provide all levels of troubleshooting support and tuning system software and hardware products.
  • Responsible for the internal detail analysis and implementation of new software and hardware.
  • Configure and install softwarehardware systems, operating systems, for new employees, contractors & 3rd party vendors utilizing the 18F environment.
  • Assist with the planning, installation and training for computer systems hardware as assigned under direct guidance.
  • Must have basic networking and telecom protocol knowledge.
  • Must have MAC support experience and understanding of setups, configure, deployment and manage automation around the existing MAC environment.
  • Prepare all required documentation for the portion of work assigned as assigned under periodic review.
  • Provide technical assistance and problem resolution to clients for assigned applications.
  • Ability to independently handle simple systems and technical issues without assistance.
  • Off-hour, on-call responsibilities will be required as needed to support the business needs and/or project requirements as assigned under direct guidance.
  • Assist other IT Depts (ServiceDesk, Telecom, Networking, Windows, Sys Admins, Development, QA) with onoff hours support as required by IT leadership.
  • Actively pursue new technology knowledge, training and proactive problem resolution as assigned under periodic review.
  • Conform to Problem Management Policies and Procedures when resolving assigned production support problems as assigned under periodic review.
  • Conform to Change Control Requests Policies and Procedures as required by company change management policies.
  • Conform to Corporate Security Policies and procedures as assigned under periodic review.
  • Establish and maintain a client relationship with a customer service perspective that is professional, courteous and respectful to all employees.
  • Acquire and maintain required business knowledge for the client area as assigned under direct guidance.
  • Produce periodic status report as requested by management and supervisor.
  • Other Job duties as assigned.

Job Type: Full-time

Pay: $66,000.00 – $69,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Customer support: 3 years (Required)
  • iOS: 2 years (Preferred)
  • Windows: 2 years (Preferred)
  • Business-to-Consumer Technical Support Occupations: 3 years (Required)

Work Location: One location

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