Digital Banking Specialist

Company Details

Essential Functions/Job Duties:

? Effectively process all incoming applications for Online Wire Access, Remote Deposit Capture and Remote Deposit Anywhere (Mobile Deposit) in a timely manner

? Maintain and review weekly, monthly and quarterly application logs for each branch

? Prepare memos to Correspondent Banking Department for all tracers, amendments and/or recalls requested by wire customers

? Maintain and update the Wire Contact List as needed

? Review daily incoming wires on Silverlake and get verbal confirmation from the contact listed

? Assist wire customers with password resets, lock outs, search of an intermediary bank and/or VIP ACCESS

? Review and approve suspended transactions on ProfitStars Manager

? Review and clear daily all RDC/RDA transactions presented on Yellow Hammer Fraud

? Review previous day RDC/RDA deposits on 4Sight

? Prepare and ship RDC scanners to customers

? Assist RDC/RDA customers with account lock outs, password resets and scanner trouble shooting

? Order RDC scanners and ATM receipts for branches as needed

? Assist branch staff with retail online banking password resets, lockouts, and security question resets

? Maintain company website and intranet with changes as needed

? Maintain electronic display boards located in the branches as needed

? Review and assist daily with Master Pay/Bill Pay site

? Research outgoing wires, approve wire fee changes via hPlus as needed

? Open, maintain and review trouble shooting cases with Jack Henry

? Review and update requested forms periodically

? Assist and organize documents for audit reviews

? Assist with miscellaneous duties assigned by the department head

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