Digital Implementation Team Lead

Company Details

Digital Pharmacist

Summary of Job:
Digital Implementation Team Lead will work closely with a team of Digital Implementation Specialists to deploy and maintain high-quality websites and digital products for clients.
Responsibilities:

  • Oversee a team of Digital Implementation Specialists in planning, building, executing, and optimizing websites for independent pharmacies
  • Complete account updates, providing website and other edits as requested by the customer
  • Activate clients’ mobile apps, dashboards, and e-newsletter using our in-house system
  • Ensure high-quality products are being built according to standards set out in our QA guidelines, in addition to monitoring other established SLA’s
  • Work in a queue to complete work and meet set goals
  • Maintain customer database (Salesforce) by accurately creating and updating customer records
  • Assist with enterprise and non-enterprise level clients
  • Maintain and update documentation for training resources, in addition to helping with cross-departmental onboarding.
  • Provide support across all departments, including Customer Success, Customer Support, Retention and Sales
  • Report to the Director of Digital Services and Customer Success regarding team performance and goals, and work closely with them to execute on various strategic projects and company initiatives
  • Other duties as assigned

Qualifications:

  • 2+ years of website design experience
  • Familiarity with HTML and CSS required
  • Experience creating websites required
  • Strong written and verbal communication skills
  • Ability to solve problems and learn new technical skills
  • Willingness to be part of a highly dynamic and evolving team
  • Excellent writing, communication, and presentation skills
  • Strong attention to detail
  • Ability stay organized while juggling multiple priorities
  • Capable of meeting project deadlines
  • 2+ years of management experience preferred
  • Pharmacy or healthcare experience preferred
  • Graphic design background or interest a plus
  • Experience with Salesforce and Spacecraft preferred

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Job Type: Full-time

To apply for this job please visit www.indeed.com.

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