Digital UX Content Writer

Company Details

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
Job Summary
  • This position is currently available for work at home to candidates that reside in the following states: Arizona, Delaware, Georgia, Idaho, Illinois, Indiana, Kansas, Maryland, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Utah, Washington (within 80 miles of Coeur d’Alene) or who reside in neighboring states and within 60 miles of Chadds Ford, PA or Lenexa, KS.

The Digital UX Content Writer works independently with little supervision responsible for writing and managing the content and content matrices for Bread Financial division’s digital assets. These include (but are not limited to) servicing and transactional web sites (I.e. Account Center, Payment Help Center, Partner Portal), native apps (MLA/eNAC), Point of Sale applications (Pay with Points), and new capabilities (SelectCheckout. Easypay Etc.). This includes: coordinating digital content projects and analyzing business partner requirements to determine content strategy; ensuring the content adheres to established UX standards; collaborating with UX interaction designers to ensure meets the user’s needs; interfacing with capability and business stakeholders to review and iterate on content deliverables.

Job Description
Essential Job Functions


C

ontent Writing and Editing

Write content that clearly and succinctly communicates the features and functionality of products and capabilities to customers within the ADCS Enterprise guidelines of style and voice standards. QA, edit/proof content to ensure highest quality and that it adheres to Comenity voice/tone standards within the Digital Experience. Explain product and capability purpose, functionality and usage instructions in a way that users can easily understand. Collaborates with Legal and Compliance partners to ensure Bread FInancial Products and Capabilities are within Regulatory and Compliance requirements. Partner with UX, IA, Product Owners, among others to understand what the communication need is and then crafts content that answers the business need but from a customer-first lens. The content must be tailored to each platforms’ to the unique attributes of each channel/platform with the goal of ensuring a consistent voice across all channels that maximizes what’s unique about each channel.


C

ontent Management – Strong organizational skills are required manage the content matrix (and/or matrices) in order to clearly track copy changes and to ensure consistent copy throughout the project and platform content models. Will work collaboratively with many others including Researchers, Information Architects, Creative Technologists, Visual Designers, Developers and more. Work with Agile team System Analyst members to ensure content variables are tracked correctly before deployments. Consultation and creation of keywords and/or meta data as needed to populate CMS.


D

igital Content Expertise – Strong digital customer experience and sensibilities, awareness of how a broad range of customer types experience technology and the ability to write to be universally and easily understood. Helps guide the UX content strategy by staying current on content trends and best practices along with staying knowledgeable of competitors content and consideration sites. Stays current of web developments and trends to evaluate the feasibility for the company, and reviews new content approaches and recommends the most appropriate ones for the account center as well as working with other content teams to ensure content consistencies. Understands how the major search engines work and what people are searching for when they visit particular websites and applications. Ensure that the content is relevant enough to create interest for consumers, plus answer any of their questions and possibly encourage them to use more products and services and ultimate to buy more.


C

onsult – Assist with IA and UX to help determine the best terms/labels for any given communication piece such as navigation terms and content groupings. Serve as expert to external department to give guidance on content direction.


Reports to: Manager

Working Conditions/ Physical Requirements Normal office environment.

Direct Reports none

Minimum Qualifications:

Three or more years Digital Content Creation – specifically writing content for websites and/or mobile apps


Preferred Experience:

Bachelor’s degree in Journalism, Communications, Digital, Marketing Digital

Awareness of SEO/meta data and creating content for best results. Experience writing functional content for transactional sites a definite plus. Retail or credit experience desired. Awareness or experience in creating content for regulated business categories (ie. Banking, credit, insurance, etc.) CMS experience highly desired. Writing hidden content for ADA accessibility a definite plus

About Bread Financial
At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be a part of our award-winning culture. We’ve been consistently recognized as a best place to work in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread Financial

(NYSE: BFH) is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive product suite, including private label and co-brand credit cards, installment lending, and buy now, pay later (BNPL). Bread Financial also offers direct-to-consumer solutions that give customers more access, choice and freedom through its branded

Bread CashbackTM American Express® Credit Card

and

Bread SavingsTM

products.

Formerly Alliance Data, Bread Financial is an S&P MidCap 400 company headquartered in Columbus, Ohio, and committed to sustainable business practices powered by its 6,000+ global associates. To learn more about Bread Financial, visit

BreadFinancial.com

or follow us on

Facebook

,

LinkedIn

,

Twitter

and

Instagram

.

  • Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
  • The Company is an Equal Opportunity Employer.
  • Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
  • The Company participates in E-Verify.
  • The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
  • The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at

    .

Disclosure of COVID-19 vaccination status will be required after acceptance of a conditional offer of employment except where prohibited by applicable law. Starting January 2022 and to the extent allowed by applicable law, the Company will require all associates who will be on-site or who will travel or interact with others in person as part of their job duties to either be fully vaccinated against COVID-19 or undergo at least weekly testing. The Company is an equal opportunity employer and will consider reasonable accommodations where required by applicable law.
Job Family:

Marketing

Job Type:

Regular

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