The Field Performance Technician manages, schedules, and completes all service and warranty related work.

Responsibilities**

• Organizes, leads, and maintains the warranty and service schedule

• Works with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects

• Supports training and development for Field Service Technicians and Field Communications Technician

• Leads regular meetings to align and train the local field service team on best practices

• Supports the on-boarding and training of new members of the field performance team

• Regularly exceeds defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed

• Supports inspections and site audits when needed

Qualifications**

• High school diploma or equivalent

• 1 year field construction or solar experience required

• PV design or PV electrical experience is preferred

• Must maintain a clean driving record with the ability to pass a driving background check.

• Must be 21 years of age and possess a valid driver’s license.

• Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required

• Knowledge of the NEC and applicable codes and standards

• Must be a motivated team player, looking to succeed

• Proven track record of excellent customer service

• Excellent verbal and written communication skills

• Excellent organizational and time management skills

• Strong computer skills

• Working knowledge of current NEC codes

• Ability to interpret single line drawings and PV systems from roof to meter

• Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate

• Understands interconnection activities and basic construction principles

• Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely

• Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating

• Proven ability to meet deadlines and key metrics

• Works independently, as a team player, and drives results in a fast paced, team based environment.

• Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner

• Exercises good judgment

• Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer

Physical Demands**

• Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)

• Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance

• Ability to climb ladders

• Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity

• Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching

• Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment

• Ability to work and maintain balance on roofs and other areas of height

• Ability to work in the sun and possibly low light conditions

• Ability to walk on rafters, roof tiles, and roof shingles without damage

• Ability to distinguish colors such as red, black, yellow, white, green

• Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching

• Ability to hear verbal commands and warnings

• Ability to work with chemicals using appropriate protections

Job Type: Full-time

Pay: $27.54 – $34.43 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• San Diego, CA 92126: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have at least 2 years of solar experience?

License/Certification:

• Driver’s License (Required)

Work Location: One location