Front Office Manager

Company Details

Residence Inn by Marriott Berkeley

ABOUT US:

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Experience an energizing Residence Inn by Marriott Berkeley. Soaring 17 stories high, this Berkeley, CA hotel features 331 suites with fully equipped kitchens, separate living spaces and a thoughtful collection of modern amenities. We offer over 15,000 sq.ft. of flexible meeting & event space as well as a rooftop restaurant and bar with spectacular views of the San Francisco Bay Area. Located in the heart of Downtown Berkeley, half a block from Downtown Berkeley BART station and several bus routes making it simple to commute to and from your new career adventure.
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At Residence Inn Berkeley, not only do we welcome DIVERSITY,

We embrace it, encourage it, and celebrate it.

CARE / RESPECT / REWARDS

EEOC/ADA/VET/LGBTQ+
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ABOUT THE POSITION:
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The Front Office Manager is responsible for the successful overall coordination and direction of all activities related to the front desk and supervising staff on a daily basis. Directs and works with associates to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. Qualified candidates will have the ability to develop, implement, and maintain a culture of service and leadership which encourages team members to always go above and beyond for each guest, every day. Residence Inn by Marriott Berkeley embraces its employees through a culture of CARE, RESPECT, and REWARDS.
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PASSIONATE PEOPLE. PROVEN RESULTS.
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ESSENTIAL DUTIES and RESPONSIBILITIES
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  • Develops and implements effective strategies of organization for the front office , ensuring maximum guest service and satisfaction.
  • Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures.
  • Prepares various departmental reports on a daily, weekly and monthly basis.
  • Guides and supports front office and guest amenity area employees in daily responsibilities by routinely inspecting work areas, identifying cleaning needs, potential safety hazards, problems or repair needs, and notifies the appropriate individuals for proper resolution.
  • Monitors room blocks in the hotel system to ensure suites and special room blocks are handled correctly.
  • Communicates and works closely with other departments to ensure proper handling of guests and groups.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Maintains an adequate supply of front office amenity inventories, re-ordering and re-stocking when necessary.
  • Utilizes leadership skills and motivation techniques in order to maximize productivity and satisfaction of front office team members.
  • Assist with staffing levels in the front office, by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, disciplining and terminating employees, as needed.
  • Other duties as assigned.

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SKILLS & QUALIFICATIONS:
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  • Ability to communicate effectively and efficiently with guests and team members, and vendors is required.
  • Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions and training
  • Computer knowledge utilizing software such as FOSSEY is preferred.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
  • Problem solving, reasoning, motivating, organizational and training abilities are used often. May be required to work nights, weekends, and/or holidays.
  • Minimum of two (2) years of Front Desk/Hotel experience including supervisory and/or management experience.
  • A true desire to satisfy the needs of others in a fast paced environment
  • Refined verbal and written communication skills
  • Ability to work a flexible schedule

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Job Type: Full-time

Pay: From $68,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Weekend availability

Experience:

  • Hotel experience: 1 year (Preferred)

Work Location: One location

To apply for this job please visit www.indeed.com.

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