Drive 30% of sales via In Home Services. Hire, train, and develop team of Designers and hold accountability to all Design Crew expectations. Support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with guests. Maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

ESSENTIAL FUNCTIONS:

• Leads the Design Crew team to create an exceptional experience for customers & exceed sales and lever goals – 70% of sales generated via Design Crew and Design Services – In Home, Trade, In Store
• Implements and holds accountability to SPH expectations
• Regularly shadows designers on In Home appointments – minimum of one In Hoome visit a month
• Develop, implement, and manage clientele programs and Lead Generation for Designers to drive pipeline
• Attract, motivate, coach, and develop talent to maximize their potential
• Provide exceptional customer service in the store to achieve world-class service standards
• Ensure the sales floor is adequately staffed from a sales and tactical perspective.
• Serve as a role model for sales associates in sales generation & service by prioritizing the customer experience
• Reinforce customer service principals by coaching staff on their successes & challenges
• Utilize Design Essentials & training resources to educate team on product, improve selling skills, and achieve goals
• Develop contests & other programs to motivate associates to increase productivity & raise team spirit
• Assume additional management responsibilities in the absence of Associate or General Manager
• Perform projects & assignments as directed by the Associate or General Manager
• Create & ensure a positive environment where all associates are treated fairly & with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up & outstanding issues through effective use & management of client information reporting system
• Accountable to core competencies: operates with strategic agility, dries innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer

SKILLS / KNOWLEDGE

• 2-3 years retail sales experience or management experience in a customer service related field
• Excellent communication, organization, and leadership skills
• Superior critical thinking skills to creatively identify challenges & develop action plans in a timely manner
• Great time management skills & ability to execute multiple tasks and appropriately manage competing priorities
• Ability to independently lead self & others to achieve results

PHYSICAL REQUIREMENTS * Must be able to be mobile on the sales floor for extended periods of time

• Must be able to lift and mobilize medium to large items, up to 75lbs., while utilizing appropriate equipment and safety techniques
• Employment/promotion to this role will be contingent upon successful completion of a background check
• Full time associates are expected to have open availability to meet the needs of the business. Casual associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Fri, Sat, and/or Sun) and one during the week (Mon to Thurs). Associates must be available for annual inventory and entire holiday season (Nov and Dec)

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Job Type: Full-time

Pay: $30,606.33 – $68,846.17 per year

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• New York, NY 10021: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• retail management: 3 years (Preferred)

Work Location: One location