FULL TIME Retail Customer Service Associate

Company Details

The UPS Store #6652

The Retail Customer Service Associate is responsible for delivering world-class customer service to all retail customers at The UPS Store. He/She receives and processes packages for shipment, operates copiers and routinely uses fax machines, binding equipment, laminating machines, and point-of-sale devices. The candidate should have excellent customer service skills (internal/external); Professional Phone etiquette; Multi-tasking skills.

The ideal Retail Customer Service Associate candidate will have retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, a professional appearance, and will be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. The candidate should have the ability to create and manipulate Microsoft Office Excel spreadsheets, and use Microsoft Office Word to create and modify documents.

Notary: The individual hired will need to complete online training to become a notary if not already one.

No late nights, no Sundays. Our store hours are from 8:00am to 7:00pm Monday through Friday and 9:00am to 4:00pm on Saturday. We are looking for part-time candidates that can be flexible working varying shifts (M-F: 8am-1pm, 10am-7pm or 1am-7pm; Sat 9am-4pm, 11am-4pm).


RESPONSIBILITIES

  • He/She receives and processes packages for shipment, operates copiers and routinely uses fax machines, binding equipment, laminating machines, and point-of-sale devices.
  • Complete Quarterly online trainings to stay up to date with UPS regulations.
  • Consistently follows up on production activity using various communication methods (telephone, email, etc.)
  • Maintains strong attention to detail when proofing all materials

QUALIFICATIONS

    • Detail oriented, organized, and able to multi-task
  • Strong customer service skills and abilities
    • Strong computer skills to include Microsoft Office. Experience with creating and manipulating files in the Adobe Suite is preferred.
    • Non-smoking environment
    • Able to lift 40 pounds


BENEFITS

  • Biweekly pay.
  • Benefits of your choice
  • Free Parking
  • Direct Deposit
  • Vacation
  • Holidays
  • Uniforms Provided
  • Paid Jury Duty
  • Formal Ongoing Training Program
  • Formal On-the-Job Training Program

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