Guest Services Concierge

Company Details

Total Aviation Staffing, LLC

Do you want to work for a highly specialized, elite company focused on the automotive industry with an extraordinary emphasis on services?

Our client is currently recruiting for a Guest Services Concierge Agent.

Job Type: Full-time

Salary: $15.00 – $20.00 per hour

They’re currently offering a $1500 sign-on bonus!

You’ll have a rare opportunity to grow with a rapidly growing company that will provide you with the best training and that promotes from within.

You’ll have great benefits, including Medical, Dental, Vision, 401k, and more!

Job Summary:

As a Customer Service Professional, you’ll provide 5 Star Guest Services to current and future guests, as well as, partners, their guests, and employees.

You’ll develop business, retain, and services clients in the geographic region.

If you’re a highly gifted, experienced, and dedicated Customer Service Professional, Sales Rep, or Client Service Associate, this position is for you!

The responsibilities of the Guest Services Concierge Agent job:

  • Ensures each and every guest entering the facility has an exceptional experience
  • Answers incoming guest telephone calls in a courteous and professional manner
  • Possesses and maintains thorough knowledge of the hospitality industry as assigned
  • Negotiates agreements with guests
  • Opens and closes contracts; ensuring all required client paperwork is complete and accurate
  • Responds to and investigates guest inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
  • Assists all guests with inquiries and concerns in a professional and friendly manner both on the telephone and in-person
  • Understands and communicates information regarding the company products, services, and policies to new and existing clients
  • Use company-wide programs, sales development, prospecting projects, guest events, and reporting for group business development
  • Achieve monthly, quarterly, and annual revenue goals as outlined
  • Work evenings, weekends, and holiday work hours as required


  • Ability to and proven track record of management of guest services effectively and successfully
  • Ability to work individually or within a team environment
  • Ability to work a flexible schedule including weekends, evenings, and holidays
  • Ability to maintain and project professional behaviors towards guests and associates
  • Excellent guest service skills
  • Excellent written and verbal communication skills


Minimum Requirements:

  • Ability to work individually or within a team environment
  • High School Diploma or equivalent – 4 Year College Degree Preferred
  • Must be a self-starter and proactive
  • Excellent customer service skills; commitment to excellence and high standards
  • Excellent written and verbal communication skills
  • Good judgment with the ability to make timely and sound decisions

Physical Requirements:

  • Ability to stand, walk, bend and reach for up to 8 hours
  • Ability to lift a minimum of 45 lbs without assistance
  • Applicant must possess all auditory, speaking, and communicating capabilities necessary to complete the responsibilities detailed above.

Job Type: Full-time

Pay: $15.00 – $20.00 per hour

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