Help Desk/Support Specialist (950-027)

Company Details

CenCore LLC

Job Description:

As a Help Desk/Support Specialist supporting the customer, you will be trusted to Serving as the first point of contact for customers seeking technical assistance over the phone or email and work with small team of Service Desk Analysts to meet customer’s service level targets.

. In this role, a typical day will include:

  • Respond to questions from all emails and callers.
  • Other duties as assigned by the Service Desk Lead.
  • Walk the customer through the problem-solving process.
  • Follow-up and update customer status and information.
  • Become familiar with helpdesk policies and services
  • REQUIRED QUALIFICATIONS:

    • Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
    • Minimum of 3 years related experience.
    • Technical Skills: Microsoft Office tools, Work with small team of Service Desk Analysts to meet customer’s service level targets.

    Security Clearance Level: Top Secret/SCI with Full Scope Polygraph

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