Help Desk Support

Company Details

As Helpdesk technician, your role is to ensure that all user devices (desktops, laptops, mobile devices, printers, hotspots) and software are in proper operating order, to support end users accomplishing their business results. Specific responsibilities include but are not limited to:

Monitor and respond quickly and effectively to requests received from end-users
Respond to inquiries by helpdesk ticketing system, email, phone, and chat
Collect feedback to determine patterns and issues that can be resolved; or FAQs that can be provided to users to ease troubleshooting
Provide support for IT-related projects, involving company-wide software implementations or network infrastructure adjustments

Requirements/ Qualifications
o BS / BA in Computer Science or related field, preferred, but can be replaced with experience
o 3 to 5 years experience as a Helpdesk technician
o Ability to diagnose and resolve basic computer and technical issues
o Experience with network administration required
o Excellent written and verbal communication skills

Work Remotely

  • No

Job Type: Full-time

Pay: $20.00 – $25.00 per hour

Benefits:

  • Professional development assistance

Schedule:

  • Monday to Friday

COVID-19 considerations:
We are taking all the precautions to prevent COVID spread and require all of our employees to wear PPE and practice hygiene

Ability to commute/relocate:

  • Park Ridge, NJ: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Help desk: 5 years (Preferred)

Language:

  • Spanish (Preferred)

Work Location: One location

To apply for this job please visit www.indeed.com.