Home Care Program Coordinator

Company Details

Hanul Family Alliance (Korean American Senior Center)

Position: Home Care Program Coordinator

Employment type: Full-time

Office Location: Suburban Office (1166 S Elmhurst Rd, Mt Prospect, IL 60056)


  • Provide adequate supervision to Home Care Aides (HCAs) and clients in the North Suburban areas.
  • Provide marketing and sales leadership to grow Hanul’s Home Care Program.
  • Manage client and worker data and various reports using Salesforce.
  • Provide other tasks required by the Home Care Program team.


Client and Worker Management

  • Ensure home care clients receive proper services provided by Home Care Aides (HCAs) by matching appropriate HCAs that are willing and able to provide services in the needed areas.
  • Work closely with the Care Coordination Units (CCUs) in the PSA13 areas to receive referrals and build positive networking relationships so that we increase the number of client referrals.
  • Engage in building positive relationships with individual HCAs and clients through telephone conferences, in-person meetings and annual on-site home visits for clients.
  • Using Salesforce, create schedules and document client/HCA activities and changes related to their services.
  • Provide technical support regarding Electronic Visit Verification(EVV) System to HCAs
  • Respond to clients’ questions or concerns via telephone and in-person
  • Work closely with field supervisors and other home care staff members to respond to emergencies and resolve issues.


  • Prepare and review service units and vouchers for billing and payroll input.
  • Help conduct annual client and worker satisfaction survey, evaluation and quarterly conference for the home care deparment.
  • Assist in the development of short- and long-term plans for home care program.
  • Attend meetings, conferences and seminars within the organization and with other agencies when necessary.
  • Attend 24 hours of in-service training each calendar year on topics related to conditions of and caring for the elderly.
  • Perform other related clerical support as required.


  • Bachelor’s Degree with experience in social service programs and working with older individuals, or

Master’s Degree experience in social work or other related fields preferred.

  • Combination of skills and experience that indicate that the applicant has the ability to perform the supervisory activities
  • Certification of completion of Department sponsored CCP training on policy and procedures, billings, evaluations, home care aide and participant files within 6 months after hired
  • Two years or more of experience in the Community Care Program (CCP) or in a comparable human service program preferred.
  • Excellent communication and interpersonal skills
  • Computer skills, including cloud computing software (G-Suites) and cloud base conferencing software (Zoom), to fulfill required tasks
  • Bilingual and bicultural knowledge (Korean-English)
  • Passion to work with older adults

How to Apply: Submit a resume and a cover letter.

Visit Our Website: www.hanulusa.org & www.hanulhomecare.org

All staff, volunteers and clients inside the Hanul office buildings are required to wear a mask at all times.


직책 : 홈케어 프로그램 코디네이터

고용형태 : 정규직 (full-time)

근무시간 : 월 – 금, 8:30am – 4:30pm

근무처 : 한울 북부 사무소 (1166 S Elmhurst Rd, Mt Prospect, IL 60056)

당당 업무 :

  • 쿡카운티 서버브 또는 시카고 지역 홈케어 수혜자 및 워커 관리
  • 한울 홈케어 프로그램 홍보 및 관리
  • 수혜자/워커 모집 및 프로그램 홍보
  • 주정부 리포트 제출 및 데이터 관리
  • 대면 및 비대면으로 수혜자 가정 방문 및 미팅 참석

자격조건 :

  • 학사학위 또는 동등한 경력 소지자
  • 비영리 단체 또는 연장자 관련 서비스 경력자 우대
  • 한국어/영어 이중언어 가능자
  • 컴퓨터 사용 필수 (Word, Excel, PowerPoint, Publisher, etc)

신청방법 : 영문 이력서와 커버레터 제출

Job Type: Full-time

Pay: From $35,000.00 per year


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Professional development assistance


  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
Masks required on site for all staff, volunteers, and clients.

Ability to commute/relocate:

  • Mount Prospect, IL 60056: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

To apply for this job please visit www.indeed.com.