Hotel Front Desk Agent

Company Details

FRONT DESK AGENT JOB DESCRIPTION AND RESPONSIBILITIES

– Performing all check-in and check-out tasks
– Managing online and phone reservations
– Informing guests about payment methods and verify their credit card data
– Registering guests by collecting necessary information (e.g. contact details, exact dates of their stay)
– Welcoming guests upon their arrival and assigning rooms
– Providing information about our hotel, available rooms, rates, and amenities
– Responding to guests’ complaints in a timely and professional manner
– Ensuring timely and accurate customer service in a professional manner
– Troubleshooting emergencies
– Ensuring proper mail/package distribution in a timely and professional manner
– Ensuring the hotel’s policies and security requirements are met
– Providing excellent guest service, including guests’ special requests or requirements
– Maintaining working relationships and communicating well with all departments
– Maintaining master key control
– Verifying that accurate room status information is maintained and properly communicated
– Liaising with our Housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
– Maintaining updated records of bookings and payments Addressing guests’ queries (e.g. on additional services or requests)
– Following all cash-handling policies
– Helping guests retrieve Lost and Found items
– Wearing the proper uniform at all times Upholding the hotel’s commitment to hospitality
– Ensuring the adherence to hotel brand standards at all times
– Performing other duties as requested by management
– Following hotel security guidelines
– Ensuring the adherence to hotel brand standards at all times

FRONT DESK AGENT JOB REQUIREMENTS
– Strong communication skills in English, both written and verbal essential
– Ability to work in a multi-tasking, fast-paced environment
– Demonstrated strong customer service skills and a professional manner
– Flexibility to work all shifts, including weekends, evenings, and holidays
– Working knowledge of rooms management systems and advanced knowledge of Front Desk operations process and procedures
– The capability of using independent judgment/solid decisions making skills
– Strong organizational skills
– Attention to details
– Proven job reliability, diligence, dedication, and attention to detail
– A passion for delivering exceptional levels of guest service and optimal levels of room cleanliness
– Proficiency with computers and computer programs
– Fluency in a second language is a plus (Chinese, Korean, Spanish, Hindi, etc.)
– Must be able to work 2 or 3 Night(12am-8am) shifts and, 2 or 3 Morning(8am-4pm) or Afternoon(4pm-12am) shifts.

Job Types: Full-time, Part-time

Pay: $16.00 – $18.00 per hour

Benefits:

  • Employee discount
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Overtime
  • Weekend availability

COVID-19 considerations:
To protect the front desk agent safe, we provide a mask, hand sanitizer, and gloves.

Education:

  • Associate (Required)

Experience:

  • Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)

Work Location: One location

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