Hotel Front Desk – Coordinator / Clerk / Security

Company Details

Windsor Hotel

Front Desk Department – Coordinator / Clerk / Security

The Windsor Hotel is looking for a self-driven employee to join our team in the Front Desk department. We are located in downtown Manhattan, in the Chinatown / Lower East Side neighborhood. We seek to meet and exceed expectations / needs of each of our hotel guests.

We are looking for part-time and full-time front desk staff to help coordinate the reservations and needs of each of the hotel guests.


  • Perform all registration tasks, including check-in and receiving proper forms of identification
  • Inform guests about payment methods and verifying credit card information
  • Finalize payment, complete check-out, and communicate to housekeeping vacant rooms
  • Respond to guest needs via phone, e-mail, direct messages, and in person
  • Create phone/online reservations and register new or existing guests according to their requested room types and dates of stay
  • Coordinate with support staff at online travel agencies to ensure all guest needs are met
  • Monitor security cameras to ensure safety of all hotel staff and guests

Requirements / Abilities:

  • Available for work any days/times: evenings (4:00 PM – 12:00 AM), overnights (12:00 AM – 8:00 AM), weekends, and holidays
  • Follow instructions communicated by management
  • Understand basic hotel’s policies, procedures and standards
  • Treat guests and employees in a friendly and professional manner
  • Must be fully vaccinated against COVID-19
  • Willing and able to lift and move items up to 50 pounds

Job Types: Full-time, Part-time

Pay: From $15.00 per hour


  • 8 hour shift
  • Holidays
  • Night shift
  • Weekend availability

COVID-19 considerations:
All employees are fully vaccinated against COVID-19

Ability to commute/relocate:

  • New York, NY 10002: Reliably commute or planning to relocate before starting work (Required)


  • Computer skills: 1 year (Preferred)


  • Spanish (Preferred)
  • Chinese (Preferred)

Shift availability:

  • Night Shift (Required)
  • Overnight Shift (Required)

Work Location: One location

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