Front Desk Department – Coordinator / Clerk / Security

The Windsor Hotel is looking for a self-driven employee to join our team in the Front Desk department. We are located in downtown Manhattan, in the Chinatown / Lower East Side neighborhood. We seek to meet and exceed expectations / needs of each of our hotel guests.

We are looking for part-time and full-time front desk staff to help coordinate the reservations and needs of each of the hotel guests.

Responsibilities:

• Perform all registration tasks, including check-in and receiving proper forms of identification
• Inform guests about payment methods and verifying credit card information
• Finalize payment, complete check-out, and communicate to housekeeping vacant rooms
• Respond to guest needs via phone, e-mail, direct messages, and in person
• Create phone/online reservations and register new or existing guests according to their requested room types and dates of stay
• Coordinate with support staff at online travel agencies to ensure all guest needs are met
• Monitor security cameras to ensure safety of all hotel staff and guests

Requirements / Abilities:

• Available for work any days/times: evenings (4:00 PM – 12:00 AM), overnights (12:00 AM – 8:00 AM), weekends, and holidays
• Follow instructions communicated by management
• Understand basic hotel’s policies, procedures and standards
• Treat guests and employees in a friendly and professional manner
• Must be fully vaccinated against COVID-19
• Willing and able to lift and move items up to 50 pounds

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

COVID-19 considerations:
All employees are fully vaccinated against COVID-19

Ability to commute/relocate:

• New York, NY 10002: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer skills: 1 year (Preferred)

Language:

• Spanish (Preferred)
• Chinese (Preferred)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: One location