IT Services Manager

Company Details

Stauff Corporation

The Information Technology (IT) Services Manager is part of the international IT services team of LUKAD Holding GmbH & Co. KG. The IT Services Manager will provide support in all areas of IT for Stauff USA/CAN and Menshen USA.

Duties and Responsibilities:

Provide the below IT support for Stauff USA/CAN and Menshen USA:

  • Microsoft Office workplaces (install, move, add, change, and dispose of)
  • Network environment (LAN and WLAN)
  • Printing environment (office and label printing)
  • Scan Guns and other related equipment
  • Mobile device management (cell phones and tablets)
  • Incident and problem management for SAP R3 ERP systems of STAUFF USA/CAN:
  • SAP Basis support
  • User management (activation/deactivation, rights, and roles)
  • Spool and print management
  • Troubleshooting
  • Change management for internal IT processes in the sense of IT process optimization.
  • Training of internal employees for computer workplaces and software applications.
  • Extended workbench of LUKAD IT Germany as first-level support during offline hours of LUKAD IT.
  • Reports on a daily/weekly/monthly basis about incidents, problems, and changes.
  • Participate in annual, monthly, and weekly meetings with LUKAD IT Services.
  • Performs other related duties as assigned by management.

Skills and Abilities:

  • Experienced in 1st and 2nd level IT support
  • Skilled hands-on “IT technician with experience in Microsoft environments (Microsoft O365/M365, Microsoft Azure) and Network management (technical, more hardware related)
  • Affinity to software applications
  • Ideally experience with SAP (SAP basis, administration)
  • Collaborator, communicative, troubleshooter

Education and Experience:

  • High school degree or equivalent; Bachelor’s degree in computer science, information systems, or related field preferred.
  • Previous experience as a help desk technician, computer technician, or IT support.
  • Bilingual is a requirement – Excellent verbal and written communications skills in English and Spanish

Physical Requirements:

  • Ability to physically stand, bend, squat, and lift equipment. Prolong periods of sitting at a desk.
  • Must travel to and from Stauff and Menshen office locations.

Benefits

How STAUFF contributes to your Success!

  • Medical, dental and vision benefits for you and your family!
  • 401(k) with Company profit-share
  • Generous Paid Time Off
  • Flex Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Employee Referral Bonus
  • Tuition Reimbursement
  • A competitive base salary

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Language:

  • Spanish (Required)

Work Location: One location

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