IT Support Specialist

Company Details

Allvue Systems

Overview:

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you’re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that’s revolutionizing the alternative investment industry. Define your own future with Allvue Systems!

Responsibilities:

  • 100% Desktop & End-User Support
  • Provide helpdesk triage & tier 1 support
  • Laptop repair, imaging, and provisioning
  • User administration and account creation
  • New Hire IT Onboarding coordination
  • Work with IT Managers to enhance our end-user device lifecycle management
  • Engaging with vendors to execute on hardware purchases & repairs

Qualifications:

  • Knowledge & Experience in the following platforms & technologies:
    • Excellent knowledge of computer hardware and components
    • PC & Laptop Repairs
    • Basic User Administration (Microsoft Office 365 & Active Directory)
    • Troubleshooting Microsoft Windows OS & Office desktop applications
    • Android & iPhone troubleshooting
    • The ability to adjust your work schedule to meet business needs and requirements
    • The ability to safely travel to our Chicago office for onsite work
    • The ability to regularly lift and/or move objects up to 20 pounds
  • Personal Attributes
    • Ability to plan, organize and multi-task to complete assignments in an efficient manner
    • Ability to assist users in a professional and effective manner
  • Ability to take direction and execute on tasks assigned in a timely manner
  • Ability to communicate effectively, both oral and written
  • Ability to work with interruptions as problems arise needing immediate attention
  • Ability to maintain up-to-date knowledge on technology trends and to support innovative technologies in accordance with business goals
  • Meticulous in the work they are assigned to perform
  • Take ownership of tasks assigned through completion
  • Ability to effectively analyze a problem and escalate if needed

Education/Certifications:

  • A minimum two-year degree in Network Engineering, Computer Engineering, Information Technology, or a related discipline from an accredited university, with 2-4 years of proven working experience in the area of end-user support, PC repair, and user administration

What We Offer:

  • Health Coverage options along with other voluntary benefits
  • Enterprise Udemy membership with access to thousands of personal and professional development courses
  • 401K with Company match up to 4% or Employee Pension plan
  • Competitive pay and year-end bonus potential
  • Unlimited PTO
  • Charitable Donation matching, along with Volunteer and Voting PTO
  • Numerous team building activities to promote collaboration in a fun and fast-paced work environment

EEOC Statement:

Allvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives – we don’t just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. In addition, Allvue will provide reasonable accommodations for qualified individuals with disabilities.

Allvue Systems, LLC is committed to maintaining a workplace that is free of known hazards, as such, the Company has implemented a Mandatory Vaccination Policy for all US locations to safeguard the health of our employees, our clients and visitors, and the community from COVID-19.Consistent with this responsibility and in accordance with the CDC’s guidelines and other federal, state, and local guidance, the Company requires that all employees must be fully vaccinated against COVID-19 unless they require an exemption as a form of reasonable accommodation.

Job Summary:

This individual will be working as part of the Global Corporate IT Support team, focusing on Level 1 support, managing Incidents and Requests. There will be additional duties including knowledge documentation and process improvement.
This role requires practical thinking and excellent communications skills, you will be working with a global team so shifts and working times may vary. There is opportunity for this role to grow and the right individual can help to shape that role.

To apply for this job please visit www.indeed.com.

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