$23.05 – $26.59 per Hour

Purpose:

The IT Support Specialist will provide technical assistance for Mental Health Partners’ (MHP) staff for computer hardware, software, and connectivity for end users.

Job Summary:

This position will act as technical resource for MHP staff and will monitor, direct and follow-up on service calls to ensure they are handled in a timely fashion.

Essential Functions:

• Provides Tier I desktop support & problem ticket resolution:
  • Answers the helpdesk phone line and monitors incoming emails
  • Uses remote access tools to diagnosis and resolve customer issues
  • Travels to MHP sites within Colorado to resolve user’s desktop issues
• Performs asset management of hardware and software
• Moves workstations, printers and phones as needed
• Assists with user account creation and termination
• Assists with system backups in the server environment
• Performs general computer hardware/software maintenance, builds, patches, troubleshooting and upgrades
• Purchases and receives equipment and supplies
• Processes general office paperwork and invoicing
• Maintains inventory of IT supplies
• Assists with audiovisual equipment setups in conference rooms
• Documents IT policies, procedures, and protocols
• Assists MHP staff with general IT support tasks
• Answers calls to the IT department and gathers relevant information so that the calls can be directed to the appropriate person
• Enters calls into the IT ticket tracking system so they can be monitored and directed appropriately
• Follows-up on all open tickets to ensure customers receive timely service
• Performs password resets on user accounts
• Orders parts and systems from various vendors, tracks orders and receives goods
• Assists IT team with trainings and special projects as needed
• Meets defined individual and department goals, activity metrics and Key Performance Indicators
• Promotes, supports and demonstrates MHP’s mission, vision and values through both behavior and job performance and adheres to policies, procedures, Compliance Plan and Standards of Conduct on a day to day basis
• Effectively interacts and communicates with other MHP staff/clients/customers/partners/etc.
• Regular and consistent attendance is required to perform other essential functions of the job
• Other duties as assigned

What’s in it for You:

• Medical (Kaiser and Cigna options), dental, vision, FSA, HSA, life, disability, and retirement (with company match) plans.
• Paid time off, paid holidays, and a comprehensive wellness program.
• Commitment to Justice, Equity, Diversity, and Inclusion work
• Company contribution to student loans
• Engaged employer who believes you are an important factor in delivering our mission to the community with lots of opportunity to for dialogue with leaders
• Training, personal, and professional growth opportunities

Mental Health Partners offers a diverse, quality work environment, a great compensation package and a comprehensive benefits package. Our benefits include paid time-off policy (paid holidays, paid vacation and paid personal days-off), medical, dental, vision, flexible spending accounts, and percentage match-up retirement contribution. We are an Equal Opportunity Employer.

As a condition of employment, you will be required to receive the COVID-19 vaccination (and any subsequent boosters) and the annual influenza vaccine. Medical exemptions or religious accommodations may be requested.

What We Need:

• High School Diploma or GED equivalent required or college degree
• Three (3+) years prior experience in an administrative/office setting
• Prior telephone and customer service experience
• Technical support, hardware/software, or other IT certifications