Manager- Front of House

Company Details

Chick-fil-A I Englewood and Hackensack

At Chick-fil-A, Managers are responsible for assisting the Leadership team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Managers are responsible for supervising assigned stations for an entire shift and are assigned to open or close the restaurant in the absence of a Director; following established opening and closing procedures. This role spends 90%-100% of their time on the floor running a shift, managing the operations, and leading the team. Specific areas of oversight includes greeting guests and taking/entering orders, completing transactions, preparing beverages, assembling orders, hot and cold food production, working the line, dispatching and taking deliveries, food and ingredient preparation, cleaning and maintenance, resolving guest complaints, helping train new employees, and rigorously adhering to safety and quality standards.

Responsibilities include:

  • Help ensure smooth flowing operations throughout entire shift.
  • Identify and resolve any bottlenecks, pain points, and other opportunities for growth.
  • Plan, train, and develop team on a continual basis.
  • Listen to team members, maintain and open-door policy, and help develop everyone.
  • Oversee budget and/or substantial line items of P&L to control costs, achieve specified profit margin, and eliminate waste/opportunity costs.
  • Help support leadership and the Owner/Operator in developing the operational systems, structures, and processes as well as develop operational talent including all professionals and entry-level leadership.
  • Collaborate with other leaders on identifying and building emerging leaders.
  • Help build and lead a high-performance team of A players including of at least shift supervisors, team leaders, hospitality professionals, etc.
  • Support the people department in developing and implementing individualized training and development plans for all direct support positions.
  • Help lead the implementation and development of upstream ordering, payment solutions, and order fulfillment.
  • Engage with the entire team to help maintain Positive Employee Relations across the entire restaurant and maintaining a culture that engages directly with leadership.
  • Help implement cultures, mindsets, and systems to accomplish consistency in achieving strategic objectives and specific measures of success (Ex: lean production mindset to eliminate waste).
  • Oversee Specialized area such as:
  • Catering, Outside Sales, and Additional Distribution Points
  • Cash management system, accounting, and regulatory compliance.
  • Scheduling to ensure standards of operational excellence, maximum team member flexibility, and optimal labor cost.
  • Quality and rigorous compliance with food safety standards.
  • IT systems including customized KPS routing configurations, Pos and iPos, mobile ordering, off site ordering, etc.
  • Work closely with the Directors and Owner/Operator to ensure team member compliance with the Unit Policy Handbook and any additional regulations or procedures.
  • Work closely with the Directors, Owner/Operator, Marketing, and Talent to proactively mitigate risk and respond to any PR or HR related issues and communications, training the team on talking points, and compliance.

Skills and Requirements:

  • Minimum of 3+ years directly related experience in a for-profit company.
  • Minimum 3+ years’ leadership experience managing a team of more than 15 people.
  • Strong project planning and management skills and demonstrated ability to effectively manage multiple business relationships.
  • Experience leading talent development in a diverse organization is desired.
  • This person must also be willing to work unusual schedules (such as opening, closing, and working on Saturdays) on a regular basis. Must be willing to work 40-45 hours a week on a regular basis.
  • Passion for developing people and possess strong leadership skills.
  • Strategic thinker, Goal-oriented, Hard working
  • Great communicator both in handling difficult situations and a diverse team.
  • Leader (track record of achievement); Desire for ongoing training/education
  • Ability to work in a team environment
  • Results-oriented, detailed & keenly observant
  • Passion for procedural discipline
  • Ability to make decisions quickly and the ability to motivate others
  • Proven history of consistently performing at a high level
  • 2nd Mile Service is second nature
  • Unquestionable integrity and represents Chick-fil-A well
  • Effectively coach and give direction
  • Align hiring, training, and evaluation practices with the Vision
  • Ability to make decisions quickly
  • Ability to motivate others
  • Proven history of consistently performing at a high level
  • Combine critical thinking and practical leadership to create a culture of innovation
  • Effectively coach and give direction
  • Align hiring, training, and evaluation practices with the Vision

A job at Chick-fil-A is more than just a job. It’s a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

  • Flexible Hours
    – You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
  • Closed Sundays – All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
  • Work Directly With A Chick-fil-A Operator – The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
  • Competitive Pay – Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
  • It’s a Great Place to Work – At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.


  • Minimum 18+ years old
  • Previous management experience required
  • Previous customer service or kitchen leadership experience required
  • Team-oriented
  • People focused with high degree of emotional intelligence
  • Ability to move quickly in a high paced and rapidly changing environment
  • Great customer skills
  • Hard working and able to learn new skills quickly
  • References required

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we’ve served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it’s the only way we know.

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