Spring Place is an exclusive membership club and workspace, connecting work, leisure and culture for its community of global influencers, creative entrepreneurs and industry leaders.

Job Overview

We are currently seeking Member Service Specialists to join our New York team! At Spring Place, the Member Services team is responsible for being the first point of contact for all phone related questions, requests and other inquiries as they come in. The individual will support the administrative functions of the Member Services team and support management of operations, under the supervision of the Vice President of the Member Care. This candidate will greet and facilitate check-in of members and guests of the club, by providing exceptional personalized, reliable, efficient and accurate service. They will be expected to provide excellent customer service and embodies the true definition of hospitality.

Duties and Responsibilities

  • Assist members with requests, problems, concerns, complaints and/or incidents/accidents brought to the Member Services desk in an attentive, courteous, respectful, helpful and efficient manner and/or escalates to management.
  • Manage Member Services mailbox: respond to member questions and/or concerns where applicable and/or redirecting emails; manage phone calls from guests, post mail and packages for members and staff, etc.
  • Ensure that member spaces and lobby areas are orderly and welcoming.
  • Maintenance of Spring Place member database (NEXUDUS profiles).
  • Properly maintain the daily log, by tracking completed tasks, issued keys, issued lockers and reviewing the communication log on a routine basis.
  • Accommodates member and guest’s needs by scheduling, confirming and changing reservations for conference accurately and timely; enforces cancellation policies and follow up on collections.
  • Ensures that all conference rooms are kept in accordance with standard operating procedures and health and safety guidelines.
  • Provides current and detailed information about all services and products offered by Spring Place; maximizes revenue by promoting services; solicits member and guests feedback.
  • Assist with various projects and related duties as assigned.

Skills & Qualifications

  • High School Diploma or GED equivalent required.
  • Minimum of 3+ years experience in a similar role.
  • Experience in the hospitality industry preferred, but not required.
  • Proficient in Google Suite and Microsoft Office Suite
  • Strong communication skills and ability to understand and follow written and verbal instructions.
  • Detail oriented, articulate and ability to multitask in a high-volume and demanding work environment
  • Customer facing experience, with excellent guest services approach in dealing with members and team members.
  • Reliable with a professional demeanor, always practices discretion and confidentiality.

Physical Demands and Work Environment

  • Must be able to stand, lift, and bend for extended periods of time.
  • Must be able to bend and lift up to 50 lbs.
  • Must be able to work and remain focused in a fast-paced and ever-changing environment.
  • While our core operating hours are Monday to Friday, you must be able to work any shift assigned such as days, evenings, weekends and holidays.
  • All Spring Place employees are required to be vaccinated against COVID-19. We will review authorized ADA cases and provide reasonable accommodation(s) on a case by case basis.

Please note this job description is intended to convey information essential to understanding the scope of the job and the general nature, level and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties, responsibilities or activities associated with this position, as they may change at any time, with or without notice.

Spring Place is an equal opportunity employer and values diversity and inclusion and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • New York, NY 10013: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Guest services: 3 years (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location: One location