Merchandise Manager

Company Details

Michaels Stores, Inc.


We’re here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Lead and support inventory management and merchandising standards and maintenance. Plan for and provide a well merchandised and in-stock store for the customer to shop. Help customers shop and find what they are looking for. Deliver friendly customer service.

Major Activities

Assist Store Manager in planning and supporting the scheduling and execution of store workload.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results

Manage and execute freight flow process to standards

Manage and execute the inventory management processes in store

Manage and execute planogram (POG) execution

Manage and execute merchandise operations and Omni channel processes

Manage and execute shrink and safety programs

Achieve your KPI’s; manage your team to achieve their role KPI’s

Train, observe and coach the team to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development

Cross trained in Custom Framing selling and production; utilize the leadership competencies for continued self-development

Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate product and provide solutions

Ensure the maintenance the visual merchandising standards in store and execution of feature space and seasonal layouts

Other duties as assigned

Preferred Special Certifications or technical skills

Retail merchandising and customer service experience preferred

Physical Requirements

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

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