Operations Manager – Garden City

Company Details

The people who work at Ballard Designs are passionate about creating a destination for aspiring and professional decorators alike. Like a good friend with great taste, they welcome all who visit with warmth and genuine enthusiasm and showcase all the ingredients for the guest to turn their ideas into reality. The passion for our brand is demonstrated through every experience created as we strive to give our guest the inspiration she needs to shape her plans.

With over 30 successful years as a direct marketer of globally inspired home furnishings, Ballard Designs is rapidly expanding through our retail and e-commerce divisions. To support this exciting growth, we are seeking high-energy, motivated, team-oriented individuals to join our retail team. If this sounds like you and you’re ready to make a real impact, we need to meet you!

Our retail expansion in key markets starts with hiring the best leaders. As an Operations Manager, you will focus on delivering operational excellence to grow business. You will champion the Ballard Designs brand at every guest encounter and ensure your stellar team exemplifies brand values, standards and experience. The dynamic energy from your leadership will drive company initiatives, increase sales and set your store to exceed all expectations.

The Operations Manger Position

Primary Responsibilities

  • Perform a variety of operational activities including, but are not limited to; scheduling, inventory management, backroom organization & store maintenance
  • Work collaboratively on floor-sets and continual replenishment of inventory to create an extraordinary guest experience
  • Ensure Brand standards and operating standards meet or exceed expectations to support brand consistency
  • Support the integrity of the store inventory through proper execution of inventory management policies
  • Assure the quality and condition of new merchandise meets company standards
  • Ensure the merchandise received matches manifests and/or inventory transfer reports
  • Prepare shipments of outgoing merchandise and/or transfers
  • Maintain supply levels and communicate needs to Store Manager
  • Conduct operations in a manner that promotes safety
  • Strong understanding of ‘Division of Responsibility’ alignment, competent in merchandise flow processes, including inspecting and receiving new merchandise and enter data into inventory management system
  • Be accountable for delivering quality Stock Associate training and development of product knowledge and embrace the Ballard experience
  • Manage the performance of Stock Associates and consistently provide feedback and coaching in the moment
  • Inspire engagement to create an environment where all team members are treated fairly and with dignity and respect
  • Effectively model strong leadership activities to drive results; ensure engagement among team represents the Ballard experience
  • Assure all back areas meet company standards of cleanliness and a safe work environment
  • Monitor, maintain and follow company policies

Qualifications/Experience

  • College degree preferred or equivalent job experience
  • 5+ years of shipping and receiving management experience in specialty retail industry – preferred but not required
  • Proficiency using Microsoft Word, Excel, Outlook, Taleo, Kronos and POS Systems
  • Excellent communications, delegation, follow-up and analytical skills
  • Ability to work independently without close supervision
  • Previous experience leading and developing successful teams
  • Ability to plan, organize and prioritize multiple objectives simultaneously
  • Curious and open to adopting new ways of thinking and eager to learn new skills
  • Availability to work flexible schedule, including evenings, weekends and holidays
  • Ability to lift and mobilize medium to large items, up to 50lbs
  • Ability to travel occasionally to support new store openings
  • Ability to climb ladders and be fearless
  • Ability to continually smile, be nice, and be genuinely friendly in an environment where guests are the reason we are in business

#LI-AW1

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