Deliver the Provision Experience: all patients receive the highest quality care, provide a lasting impression for patients coming into our offices and makes a difference in the lives we serve. This is especially important in a medical environment where people may be apprehensive about health issues. Respond to the needs of the patients, doctors and other medical staff efficiently and calmly.

Responsibilities

Greet patients without delay

Promptly answers the telephone and patrons in a friendly and courteous manner

Explain all required paperwork, tests, products and services; be sensitive to patient health information, maintain charts, perform prescreening to prepare the patient for the doctor.

Show patience and courtesy to indecisive or difficult customers and patients

Review prescriptions and/or patient information carefully; identify special needs, consulting with Optician, Managing Doctor or Management when necessary

Performs work accurately and thoroughly despite time pressure and customer volume

Obtain the patient’s reason for visit, health and family histories; review and record medications, obtain and record testing measurements and frame measurements

Keeping track of supplies and maintaining office equipment.

Demonstrates knowledge of utilizing client insurance benefits, appointment book/scheduling procedures and computer operation/procedures

Identify situations involving unsatisfied customers and acts quickly for resolution

Handles and files all patient records in an organized and efficient manner in accordance with HIPAA

Places contact lens orders, processes shipments and properly submits invoices for payment

Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details

Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons

Explains to customers processing and expected delivery times

Takes pride in the appearance of the store and ensures visuals are in accordance with Company provided guidelines

Maintains safe and sanitary working environment for all associates/patients

Quickly responds to changes in store promotions with appropriate staff communications

Demonstrates good product and service knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames

Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary

Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have

Clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses

Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed

Qualifications

High school graduate or equivalent, certification a plus

Establish positive patient rapport and build relationships for repeat customers

Strong written and oral communication skills to exchange information in a team-oriented environment

Pro-active in problem solving

Must be proficient in relevant medical terminology and vocabulary

Attention to detail

Strong customer service skills

Knowledge of current fashion trends

Strong communicator and listener

Problem solving ability

Familiarity with cash register, computers and calculators

Organization skills

Sales skills

Strong basic math skills

Knowledge of office and store merchandise

Previous experience in customer service, retail and/or optical

Strong interpersonal skills

Job Types: Full-time, Part-time

Pay: $35,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Medical Specialty:

  • Ophthalmology

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
Use of masks required in a healthcare facility

Education:

  • Bachelor’s (Preferred)

Experience:

  • Ophthalmology: 1 year (Required)
  • HIPAA: 1 year (Required)

Work Location: Multiple Locations