Payment & Audit Associate II

Company Overview:

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes. We’re treating cancer, one patient at a time.
Join us and make a difference every day.

In compliance with applicable New York and New Jersey State regulatory authorities, COVID-19 vaccination (2 doses of either the Pfizer or Moderna vaccine or one dose of the Johnson & Johnson vaccine) is mandatory for all MSK employees, contingent workers, and volunteers. Exceptions are permitted for those employees who request and receive an approved medical or fully remote exemption.

  • Staff working at a MSK New Jersey location must be up to date with COVID-19 vaccination, which includes having completed the primary COVID-19 vaccination series and booster once eligible as mandated by New Jersey State. All New Jersey staff not yet eligible for a booster must receive a booster within 3 weeks of becoming eligible as a condition of continued employment at MSK.


Individuals are eligible to receive a COVID-19 booster five months after receiving the second dose of either the Pfizer or Moderna vaccine or two months after the J&J vaccine.

Job Description:

As an integral member of the Physician Billing Department, the
Payment & Audit Associate will perform a variety of physician billing support functions. This includes solving account discrepancies, interpreting data, discerning trends, and determining the appropriate course of action.

You are:

  • Have the ability to organize, analyze, and effectively resolve accounts within established timeframes
  • Possess excellent verbal and written communication skills
  • Excellent time management and punctuality
  • Flexible to work independently or in a collaborative environment

You Will:

  • Resolve credits balances in a timely and accurate manner.
  • Ensure all charge corrections are processed and any appropriate resulting credit balances are resolved expeditiously.
  • Investigate and resolve any patient account discrepancies as needed in accordance with departmental adjustments policies and procedures.
  • Ensures all patient accounts are noted with the activity related to the credit/refund.
  • Contact Insurance Carriers to determine the necessary information for Payment Posting Specialists, and recommend posting to unmatched and miscellaneous accounts for follow up after month end closing.
  • Process refunds and work offsets from all insurance carriers.
  • Monitors recoupment activities by payers for appropriateness.
  • Responds to and resolved refund requests from payers.

You Have:

  • High School Diploma/GED required; Bachelors Degree preferred
  • Ability to perform with a high standard of accuracy


MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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