PLADS New Business Coord

Company Details

Aflac, Incorporated

Job Summary

The New Business Coordinator is responsible for supporting the medical underwriting process for individual life and disability applications in the group insurance division.

Principal Duties & Responsibilities

  • Coordinates vendor process including data input, scheduling assistance and following up with vendor on paramedical exam and medical records orders
  • Communicates directly with applicants providing information and guidance through the requirements gathering process

  • Under general supervision performs routine duties and tasks; follows established procedures or instructions to resolve routine questions and problems, or relies on experience and judgment to resolve non-routine issues, assigned tasks, and goals

  • Compiles data and performs routine clerical tasks to relieve underwriter of administrative details, using knowledge of underwriting and policy-issuing procedures; maintains related files; provides general administrative support to the underwriting department

  • Completes MIB searches and processes undeliverable mail including uploading of documents

  • Develops a strong working knowledge of our administrative systems, procedures, and vendor portals

  • Performs other duties as required

Education & Experience Required

  • Minimum High school Diploma or Equivalent
  • Minimum Required 1- 3 years of insurance experience

Or an equivalent combination of education and experience

Job Knowledge & Skills

  • Good verbal and written communication skills

  • Works well independently and as part of a team

  • Strong customer service skills

  • Proven organizational and coordination skills

  • Experience with Microsoft Office Suite


  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations

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