Product Owner – Managed Services

IRIS14 reviews

Product Owner – Managed Services

Location:
Manchester or Remote
Salary: Competitive +Benefits
Contract Type: Permanent
Position Type: Full Time

Closing Date: Friday 29 October 2021

Purpose of the Role:

This role is for a product owner to shape the development of our payroll, HR and Finance / Accountancy solutions as part of our Managed Services portfolio. An expert in creating clear and concise customer and outcome-led requirements, you will own the translation of the product vision to development deliverables to ensure our objectives and key results are fully met.
To be successful in this role, you must be able to demonstrate experience in working closely with operational resource whilst service and delivery are in motion. You will be responsible for ensuring the service delivery meets the business need and for updating and communicating with business stakeholders. You will need to become a specialist in outsourcing services delivered to complement our marketing leading software solutions, working with different areas of the business to identify requirements, scope, benefits, and desired outcomes for a specific area of change.
This is a great opportunity for you to join a growing and investing product and customer centric business, with significant opportunity for you to share and grow your skillset.

Who are we?
IRIS Software Group is one of the UK’s largest privately held software companies. Acquired by HG Capital in 2018, its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time.

IRIS takes the pain out of processes and let professionals working in businesses and schools focus on the work they love. Its software solutions and services for finance, HR and payroll teams, educational organisations, and accountancy firms helps comply with regulations, drive productivity and better engage with key stakeholders. Through simplifying, automating and providing insights on everyday mission-critical tasks for organisations of all shapes and sizes, IRIS ensures customers can look forward with certainty and confidence.

IRIS has over 120,000 UK and international customers with 80% having a tenure of five or more years. IRIS is the largest third-party online filer with the UK Government. Ninety-one of the top 100 UK accountancy firms and 50 of the top 100 US CPA firms use IRIS software. Circa 20% of the UK’s workforce is paid by IRIS payroll offerings. More than 850,000 UK employees are managed by IRIS HR solutions. Over 11,000 UK schools and academies use IRIS, with four million parents and guardians using IRIS apps to connect with their children’s school; 300 million messages are delivered between schools and parents each year, and over £15 million transactional payments are processed every month. IRIS is placed in the Grant Thornton Sunday Times Top Track 250 and the Megabuyte50.

IRIS is backed by Hg, Europe’s leading software investor and is committed to helping build IRIS as an ambitious business. Its support includes a dedicated operations innovation team which provides practical support to management teams to help them realise their growth ambitions.

To see how IRIS helps organisations get things right first time, every time, visit
www.iris.co.uk or follow IRIS Software Group on LinkedIn, Twitter and Instagram.

Main Responsibilities:
  • Transform the high-level vision for the service into detailed requirements, continuously engaging stakeholders from across the business
  • Be the voice of the customer and operations service delivery team through the development process
  • Share a clear vision and goal at the beginning of every service enhancement, drive and maintain this throughout delivery
  • Understand current service performance & utilisation and build programmes to encourage usage, ensuring customers see a clear return on investment (ROI)
  • Create intuitive and engaging services, drive continuous improvement, flag innovation or changes that impact customer experience and generally push to ensure we are the best we can be in service delivery
  • Keep abreast of up-and-coming legislative & competitive offerings to ensure our managed services help support the compliance and efficiencies of our customers
Key Competencies
  • Experienced product owner, manager or marketer, with background in delivering or supporting engaging outsourced services
  • Experience of working with stakeholders to agree project deliverables
  • Experience of working closely with customers to create compelling services
  • Experience of holding customer working groups to verify service requirements, including the customer as part of the development team and process
  • Comprehensive feedback gathering from multiple stakeholders to create services people love
  • Excellent track record of translating and delivering clear detailed customer & operational requirements and delivering service enhancements
  • Excellent verbal and written communication skills
  • Proven experience of successfully managing technology & managed service projects
  • Interest in technology and how it can be used to deliver solutions which delight the customers

Knowledge/Experience
  • Experienced product owner, product manager or product marketer, with background in delivering or supporting engaging managed services
  • Experience of payroll, HR, accountancy, or financial outsourced services desirable
  • Demonstrable experience of engaging with and putting the customer first
  • Excellent verbal and written communication skills
  • Disciplined management ability: caring about process, quality, setting and managing expectations
  • Good planning & organising skills
  • Good commercial understanding

Why you should apply…

At IRIS, we believe in creating a culture of engagement and reward to develop employee potential and offer long-term career success. To help with that, we offer the following:

  • Competitive salary
  • 26 days holiday allowance
  • Private medical healthcare
  • Life assurance
  • Pension
  • Additional benefits, such as Bike to Work and discount schemes

To apply for this job please visit uk.indeed.com.