Product Owner

Company Details

Intrado

Job Description

For this opening we will consider candidates from the following locations: Chicago,IL,United States | , United States;,AL,United States;,AZ,United States;,FL,United States;,GA,United States;,IL,United States;,NY,United States;,TX,United States;Austin,TX,United States;Louisville,KY,United States;New York,NY,United States;Plano,TX,United States


This opportunity is 100% work from home from anywhere in the United States
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We are seeking a Product Owner for our rapidly growing Customer Experience (CX) AI business group. We deliver unbelievable CX outcomes with expert orchestration using Intelligent Virtual Agent and digital messaging in our modern cloud native platform, MOSAICX.

As a Product Owner, you will have autonomy to drive the vision of our solutions to completion. You will prioritize the work for your product development team based on stakeholder input and overall strategic goals of the Customer Experience organization. You will also collaborate with other Product Owners to make sure all integrations are coordinated, and the products are progressing toward established timelines.

What You’ll Be Doing:

You’ll be providing comprehensive customer experience solutions by translating client business requirements into a solution, based on CX360 technologies, (e.g. Intelligent Virtual Assistant (IVA), speech recognition, outbound notifications, business insights, development portals etc.) while adhering to established corporate and departmental policies and procedures.

  • Providing leadership and direction on key projects, establishing standards and strategy for each project, and assigning tasks and responsibilities
  • Effectively communicating with clients and leaders while providing consultative advice to clients regarding company technical capabilities and requirements, integration into existing systems, or new program concepts
  • Working closely with internal technical departments and development teams to ensure complete understanding of client requirements to meet their expectations
  • Partnering closely with internal sales and product management teams with highly complex customer contact communications solutions
  • Overseeing and participating in meetings with stakeholders to define requirements and parameters for solutions
  • Assisting internal teams (e.g., product development, etc.) with defining and presenting business cases for clients and business unit management

What You Bring:

  • Bachelor’s degree OR 4 years of relevant practical experience
  • 2+ years of product owner experience
  • Ability to translate requirements between the technical team and the business; ability to build rapport with customers
  • Proven presentation and public speaking skills
  • Knowledge of cloud technology and messaging channels
  • Knowledge of Jira, Confluence, Visio, Word and Excel

We’re Excited if You Have

  • Experience working with Interactive Voice Response (IVR) and/or Intelligent Virtual Assistant (IVA)
  • Experience with contact center technology or conversational AI
  • Experience with Agile software development process
  • Proven delivery of product or product features from conception to market delivery through customer feedback loop

#LI-Remote


ABOUT US

Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most –
Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


ABOUT THE TEAM

Intrado Cloud Collaboration provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room – even when team members are across the globe.

Intrado also offers Cloud PBX systems for globally distributed corporations, Cloud Contact Centers to enable technical support and remote agents supporting businesses and Hosted MPLS Networks to increase business efficiency, execution and security.

With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage – from implementation of our tools and services throughout the customer lifecycle. Intrado is the #1 global conferencing partner, Cisco Meetings partner and a Microsoft Gold Collaboration Partner.

To apply for this job please visit www.indeed.com.

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