Program Coordinator

Company Details

Neighborhood Association


The Program Coordinator is a qualified and motivated individual who coordinates the daily program operations and administrative duties of the social services department in order to ensure effectiveness and efficiency in its daily workflow. S/he performs under the supervision of the Social Services director. S/he also ensures that social services plans are performed according to long-term program goals and all NYC Department of Homeless Services (DHS) and other related agency regulations.


The Program Coordinator is responsible for, but not limited to:

Program Operations:

  • Managing the short and full intakes of new clients/residents
  • Assisting with the other program components, case management, educational/vocational assistance, counseling, housing prep, housing placement, and aftercare
  • Filing and retrieving program documents, records, and reports
  • Compiling program-related data for analysis and decision-making
  • Developing internal social services data reports
  • Reviewing case files corresponding to the checklist of required documents
  • Assisting with the management of client/resident savings
  • Assisting with the transfer of clients/residents from program housing dorms and/or sites
  • Managing the moving out and housing placement lists Managing client support services, including metro cards, laundry cards, etc
  • Supporting the verification of client/resident employment and educational activities
  • Assisting in securing required client documents from governmental and other agencies
  • Assisting with program events, including job fairs, etc
  • Researching program-related information
  • Maintaining awareness of new trends and developments in social services, adult education, employment/vocational, counseling, housing, and aftercare Interfacing with DHS and other related agencies
  • Interfacing with educational, vocational, employment, and housing entities and providers
  • Interacting with program clients/residents, vendors, and visitors
  • Maintaining confidentiality in all aspects of resident, staff and agency information
  • Supporting program staff in assigned project-based work

Program Administration:

  • Overseeing all aspects of general program administration
  • Performing general clerical duties, including copying, faxing, mailing and filing
  • Maintaining all program calendars, records, logs, binders, and data entry
  • Creating and modifying program documents, including memos, letters, and invoices Setting up and coordinating meetings and conferences
  • Compiling, transcribing, and distributing minutes of meetings
  • Answering telephones and transfer calls to an appropriate staff member
  • Distributing incoming correspondence, including faxes and email
  • Signing for and distributing UPS/FedEx or similarly delivered packages
  • Maintaining ongoing communication with social services and other departments
  • Working diplomatically to solve problems in the social services department and facility producing, weekly, monthly, quarterly, and annual progress reports

Professional & Personal Qualifications:

  • Associate degree in social services or related field preferred and/or 3-5 years of related work experience, preferably in a residential facility
  • High School Diploma/GED is required
  • CPR / First Aid preferred
  • TB Testing — with NCS results as needed by supervisor
  • Commitment to the mission of the NAICA, Inc.
  • Proven ability to work collaboratively well with diverse groups
  • Proven ability to handle multiple tasks effectively under pressure
  • Strong organizational skills, detail-oriented, and efficient
  • Maturity, integrity, and sound judgment

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