QUALITY ASSURANCE COORDINATOR

Company Details

Equus Workforce Solutions

Our Company:

Equus Workforce Solutions

Overview:

Creating Opportunities. Changing Lives.

Equus Workforce Solutions® is the most comprehensive provider of workforce development services in North America, assisting over a million job seekers and thousands of employers annually. We are drivers and collaborators for workforce systems change, including quickly adapting to changes in legislation, job seeker demographics and market and industry changes. We work every day to change lives, advance economies and help communities thrive.

If this is your passion, join us. Start here. Let us take you where you want to go.

Responsibilities:

In this
Quality Assurance Coordinator role, you will be an integral part of the
Operational team, responsible for conducting case file and record reviews for compliance and identifying opportunities for improvement or corrective actions and ensuring contractual performance expectations are met. In this role, you will review quality assurance standards, study existing policies and procedures, and interview personnel and participants to evaluate effectiveness of quality assurance programs. This role requires that you submit weekly quality assurance reports and present consistent feedback to management regarding areas that need improvement.

In this role you will:

  • Create, implement, and monitor standard operating procedures
  • Ensure 100% of clients participate in the client satisfaction survey
  • Ensure all clients receive a return call within 24 hours of calling and leaving a message

Qualifications:

You are a
self-motivated and
flexible team player. You consider yourself to have strong
organizational,
interpersonal, and
communication skills. You have knowledge of quality assurance procedures and federal, state, and local coalition laws and mandates. You take pride in your computer and data management skills. You understand eligibility determination processes and filing procedures. You have an associate degree or higher in human services, education, psychology, sociology, or a related field and two years of related experience and are ready to make an impact.

Want to stick out above the rest?
We’d be blown away if you had a bachelor’s degree or have previous experience working in social services and with individuals from a diverse range of backgrounds.

About our Line of Business: Equus Workforce Solutions, formerly ResCare Workforce Services, is the nation’s leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visit https://equusworks.com.

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