Refund Credit Balance Specialist

Company Details

Franciscan Alliance, Inc.

To further Franciscan Alliance’s commitment to provide and maintain a safe and healthy workplace and prevent the spread of COVID-19 among our coworkers and their families; our patients, visitors, and vendors, and the community at large all Franciscan workforce members must be vaccinated, unless granted an exemption. We are committed to making the communities we serve healthier.

QUALIFICATIONS
Patient Accounting, specifically billing, collections, customer service, or cash application; High School Diploma/GED

TRAVEL
Never or Rarely

WHAT WE NEED
Detailed financial support.

Position is Hybrid, Opportunies to work from home 2 days, and onsite 3 days.

Or can work all 5 days on site.

WHO WE ARE LOOKING FOR
The accuracy and integrity of patient accounts is very important. The Refund-Credit Balance Representative reviews these accounts for accuracy, completeness, and consistency. It’s a fast-paced, detail-oriented job and one that many people depend on. Are you up for the challenge?

Are you efficient and thorough? Do you take pride in your attention to detail? Are you a good problem-solver? We need your skills.

WHAT YOU WILL DO

  • Identify accounts with credit balances on daily basis.

  • Research accounts to determine the nature of the credit balance for timely resolution.

  • Prepare accounts for refunds to be processed and mailed in a timely manner.

  • Communicate to supervisor any trends or patterns identifying inaccurate activity transpiring on patient’s account causing unnecessary credit balances.

  • Prioritize work to ensure that assignments are completed within the assigned timeframes.

  • Perform other duties as requested in order to maximize department efficiency, promote teamwork, and service excellence and to utilize untapped skills / roles and provide cross training.

  • Maintain follow-up procedures and working relationships with area responsible for the information, including; Medical Records Department, Patient Access, and/or physicians.

  • Work with supervision, management and the patient accounting staff to improve processes, increase accuracy, create efficiencies and achieve the overall goals of the department.

WHAT IT TAKES TO SUCCEED

  • High attention to detail.

  • Strong organizational and analytical skills.

  • Follow well-defined instructions and comply with regulations, standards and procedures.

  • Maintain confidentiality of sensitive information.

  • Working knowledge of Microsoft Office Applications.

  • Knowledge of Revenue Cycle procedures and Managed Care Contract terminology.

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.

To apply for this job please visit www.indeed.com.

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