Regional Ops Leader – West

Company Details



Why Kyndryl

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

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Your Role and Responsibilities

All aspects of Kyndryl’s Workplace operations & projects for West region (US, Canada, LATAM) , covering all of the office locations, delivering to agreed service deliveries as defined

In FM contract, policies, programs, standards, processes , guidelines etc.

Reporting to: Global Head – Workplace Operations & Projects

  • Overall responsibility for Workplace operations, Global programs, Project delivery, Vendor Management, Vendor performance, Process control and all other areas where our site and project

vendors are providing services to support the operation of our office locations.

  • Delivery of safe, reliable and consistent workplace services in our 3rd party office locations / co-working spaces and flex office spaces
  • Innovation driven approach, examining all avenues for continuous improvement, automation and efficiency via technology and using insights from analytics.
  • Rapid resolution of issues and site challenges in conjunction with the account leadership of our vendor partners.
  • Reporting of site services performance and issues using dashboards and other automation techniques to show a clear and easy to understand statuses and trends.
  • Resolution of any service delivery situations, with retrospective approaches used to avoid repeat incidents
  • Management of change as required by changes of use, adoption of new spaces, removal of portfolio elements and client demand, working in conjunction with the GEO Transformation Coordinator
  • Delivery of workplace projects via a clear, reliable, and repeatable process. Delivering on time and in Budget.
  • Support to business by providing estimated costings for client bids with real estate elements.
  • Ensuring the delivery of a safe and comfortable workplace experience, teaming with the Global Workplace Experience Leader to implement Global Standards.
  • Assisting with the selection process for new locations, ensuring locations are obtained that enable the delivery of our standard services.
  • Active participation in business & RDC specific internal & external audits / reviews and achieving SAT ratings.
  • Leadership to demonstrate engaging RDC Ops as well as FSVs (Full Service Vendors) at optimal level in order to ensure excellent service deliveries to internal customers.
  • Contribution towards process transformation / development project as per defined frequency.
  • Manage monthly / quarterly / yearly budget as allocated by country commercial team and avoiding overspend.
  • Encouraging team members to upgrade their skills through Kyndryl’s learning portal and demonstrating application of them for better operational efficiencies / outcome.
  • Co-ordination with local RDC Data Center team and other shared services functions to support their programs / processes.
  • Any other relevant activity pertains to Workplace Operations / Projects / RDC.

Required Technical and Professional Expertise

Degree in Facilities Management or Operations. Experience managing Facilities Management operations in the Americas.

Preferred Technical and Professional Experience

Any Facilities Management certification such as from IFMA or PRO FM. 10 years experience in FM Operations. Global experience.

Required Education

Bachelor’s Degree

Preferred Education

Bachelor’s Degree


United States

State / Province


City / Township / Village

New York

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

Kyndryl offers a wide range of resources for eligible employees to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to: ·12 weeks of paid parental bonding leave. ·Well-being programs to support mental and physical health. ·Financial programs that empower you to plan, save, and manage your money. ·Discounts on retail products, services, and experiences. We consider qualified applicants with criminal histories, consistent with applicable law. Kyndryl will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Kyndryl’s Vaccination Policy

Beginning January 18, 2022, all employees working onsite at a Kyndryl, customer or partner location must be fully vaccinated against COVID-19. New hires meeting this criteria will be asked to submit proof of their vaccination status prior to the start of employment. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Primary job category

Enterprise Operations

Role ( Job Role )

Real Estate Facilities Operations Professional

Employment Type


Contract type


Position Type


Travel Required

Some travel may be required based on business demand


(Y078) Kyndryl, Inc.

Is this role a commissionable/sales incentive based position?


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