Resident Services Coordinator

Company Details


Job Details


Regency House is a 22 story mid-century luxury high-rise condo community in the heart of Midtown/Central Phoenix, Arizona. Located on Central Avenue, the Regency House is situated directly across from a light rail station. Built in 1964, the twenty-two story high-rise is home to 118 one, two and three bedroom condos, private underground parking, an efficient fitness center, large community room and community pool and spa.

Position Summary:
Primarily responsible for assisting Community Manager by providing effective customer service to on-site high-rise Condominium owners through in-depth knowledge of Covenants, Compliance & Regulations (CC&R’s) and by being the primary point of contact for the community through managing all phone calls, greeting visitors, providing community information, and assisting residents.

Position Responsibilities:

  • Responsible for being the primary point of contact for the community through managing all phone calls, greeting visitors, providing community information, and assisting residents.
  • Provides administrative support and other tasks as directed to On-site Community Manager and develops a working relationship with community board members and home owners.
  • Extend top-notch customer service and problem resolution, via phone and face-to-face interaction, to board members and residents.
  • Provide traditional office support by maintaining calendars and appointments, composing correspondence maintaining resident’s contact information in the database, for communication distributions from the association management.
  • Assists with lobby traffic, monitor security systems, maintains visitors and contractor logs.
  • Accept deliveries, tracks packages and arranges for pick up or delivery.
  • Absentee owner services
  • Assists Community Manager with loading zone, elevator usage and schedule move-ins and deliveries.
  • Research and publish news articles, events, and communications on the website. Create and post residential communications as needed.
  • Schedules reservations for amenities.
  • Prepares work orders for filters, keys, and maintenance related requests.
  • Works cooperatively with Community Manager with service elevator schedule, and other tenant issues.
  • Assists with managing key distribution.
  • Maintains coffee bar area in the Main Lobby.
  • Performs other related duties as required.

Knowledge, Skills and Abilities:

  • Excellent communication skills both verbal and written.
  • Ability to multitask while staying focused and detail oriented.
  • Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
  • Exceptional organization skills.
  • Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
  • Ability to interact and work positively and effectively with residents and staff at all levels.
  • Ability to deal with customer service requests in a professional and timely manner.
  • Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

  • Primarily sitting at work station utilizing a computer in an office setting.




Detail Oriented
: Capable of carrying out a given task with all details necessary to get the task done well

Team Player
: Works well as a member of a group

: Devoted to a task or purpose with loyalty or integrity



: Inspired to perform without outside help

Job Security
: Inspired to perform well by the knowledge that your job is safe

Growth Opportunities
: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact
: Inspired to perform well by the ability to contribute to the success of a project or the organization



High School or better.



1 year: High school diploma or GED and one (1) year of full time, paid, professional experience working in a Receptionist/Customer Service role within an office environment. Excellent phone etiquette with the ability to elicit pertinent information from callers in an efficient manner and route appropriately.


2 years: High school diploma or GED and two (2) years of experience working onsite at a residential property supporting resident relations and management.

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