Regency House is a 22 story mid-century luxury high-rise condo community in the heart of Midtown/Central Phoenix, Arizona. Located on Central Avenue, the Regency House is situated directly across from a light rail station. Built in 1964, the twenty-two story high-rise is home to 118 one, two and three bedroom condos, private underground parking, an efficient fitness center, large community room and community pool and spa.

Position Summary:
Primarily responsible for assisting Community Manager by providing effective customer service to on-site high-rise Condominium owners through in-depth knowledge of Covenants, Compliance & Regulations (CC&R’s) and by being the primary point of contact for the community through managing all phone calls, greeting visitors, providing community information, and assisting residents.

Position Responsibilities:

• Responsible for being the primary point of contact for the community through managing all phone calls, greeting visitors, providing community information, and assisting residents.
• Provides administrative support and other tasks as directed to On-site Community Manager and develops a working relationship with community board members and home owners.
• Extend top-notch customer service and problem resolution, via phone and face-to-face interaction, to board members and residents.
• Provide traditional office support by maintaining calendars and appointments, composing correspondence maintaining resident’s contact information in the database, for communication distributions from the association management.
• Assists with lobby traffic, monitor security systems, maintains visitors and contractor logs.
• Accept deliveries, tracks packages and arranges for pick up or delivery.
• Absentee owner services
• Assists Community Manager with loading zone, elevator usage and schedule move-ins and deliveries.
• Research and publish news articles, events, and communications on the website. Create and post residential communications as needed.
• Schedules reservations for amenities.
• Prepares work orders for filters, keys, and maintenance related requests.
• Works cooperatively with Community Manager with service elevator schedule, and other tenant issues.
• Assists with managing key distribution.
• Maintains coffee bar area in the Main Lobby.
• Performs other related duties as required.

Knowledge, Skills and Abilities:

• Excellent communication skills both verbal and written.
• Ability to multitask while staying focused and detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization skills.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
• Ability to interact and work positively and effectively with residents and staff at all levels.
• Ability to deal with customer service requests in a professional and timely manner.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Primarily sitting at work station utilizing a computer in an office setting.

Preferred

Preferred

Required

Required

Preferred