Residential Facilities Coordinator – Housing and Residence Life

Company Details

Kennesaw State University

About Us

Find your wings at KSU!

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia’s colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university’s vibrant culture, diversity, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion!


Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Serves as first point of contact for customers seeking support and information from Housing Facilities. Provides operational and logistical support to the department by coordinating work orders, registering long-term contractor access, database management, daily office operations, and coordination of appropriate ePro requests including quotes, and invoices.


1. Reviews, assesses and prioritizes work orders to ensure timely completion and enters into system

2. Enters, assign sand closes all work orders related to preventive maintenance and yearly turn activities

3. Responsible for coordinating and monitoring the punch, paint and clean process to ensure that residence hall units are ready prior to move-in dates

4. Reviews and collaborates with Occupancy Management for anticipated move-ins to ensure that residence hall units are clean, repaired and are in exemplary condition prior to the student moves

5. Enters, assigns and resolves all bulk work orders related to preventive maintenance and yearly turn activities

6. Assists in requesting and submitting proposals from outside vendors for maintaining proper operation of buildings

7. Researches, submits and follows up on purchase order requests to maintain timely resolution of work orders, ordering of inventory and replacement of equipment and furniture as needed

8. Reviews invoices for accuracy and proper coding prior to submission for processing and payment

9. Coordinates and monitors vendor’s performance of building related services

10. Requests building access permissions, documents and maintains training activities and adherence to departmental policies and procedures for all new personnel

11. Assists with the on-boarding of staff regarding departmental processes, programs, policies and procedures

12. Reviews residence life health and safety reports, maintenance reports and entry of related work orders

13. Resolves customer service issues pertaining to the department and communicates updates to residents

14. Provides support, direction and information to vendors, staff and service providers as directed by leadership

15. Provides administrative support for the department and leadership, maintains files, policies and procedures and assists in overseeing student assistants assigned to the department

16. Provides leadership with reports per established guidelines and as requested

17. Attends meetings and maintains minutes as assigne

Required Qualifications

Educational Requirements
High School diploma or equivalent

Other Required Qualifications
Current, valid and unrestricted Georgia driver’s license

Required Experience
Two (2) years related experience

Preferred Qualifications

Additional Preferred Qualifications
Familiar with request for proposals (RFPs), request for quotes (RFQs)
Familiar with ePro, StarRez, ChangeGear or similar software packages

Knowledge, Skills, & Abilities

Able to handle multiple tasks or projects at one time meeting assigned deadlines

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national, origin, race, religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
Yes, this position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% – 24% of the time
This position does not require security clearance.

Background Check

  • Standard Enhanced + DMV + Education
  • 9 Panel Lab Drug Test

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

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