Retention Operations Specialist

Company Details

Keypath Education

Company Description

Tomorrow won’t wait!

The world moves fast and at Keypath, so do we. We’re in a hurry to transform education to transform the world, and we’re driven by innovation, creativity, technology and purpose in pursuit of the best student experience—for today and tomorrow.

Want to join the global edtech boom? Become a Keypather.

All roles at Keypath Education are available as remote, hybrid or in-office – your choice.

Keypath Education is a leading global edtech company that partners with the world’s leading Universities to create innovative and in-demand online education programs and champion the student journey from enrolment to graduation. We are a rapidly growing, fast-moving international team who value community, collaboration, innovation and lifelong-learning.

We gather teams of experts from marketing, instructional design, web development, finance and student service backgrounds to support university partners.

Our people (we call them Keypathers) are working in North America in many of the United States, and provinces in Canada, in our offices or from their home-offices. We put our people first, which means you choose where you want to work from. For if and when you do want to come to the office, we have always placed importance on our office space to reflect our values of collaboration and innovation.

Sure, anyone can tell you how good their company culture is, but we encourage you to read our reviews and form your own opinion. We’ve got a caring and engaged Global CEO who replies to Glassdoor reviews personally and recognizes that the only way we can achieve our vision is through an inclusive culture that celebrates diversity, works in harmony and cares for the community.

Job Description


The Retention Operations Specialist assists the Student Success team in maintaining efficiencies, process and data within the Student Success department. This position is responsible for the data entry, data integrity, and the execution of all administrative process for a group of assigned degree programs.

As a Retention Operations Specialist you will:

  • Responsible for data entry and CRM management for all assigned programs.
  • Ensures quality assurance for all student data within internal CRM for assigned programs.
  • Responsible for maintaining and deploying all assigned student and retention reports to key stakeholders.
  • In partnership with the Student Success Advising team, manages degree path updates for current students within assigned programs.
  • In charge of student record reconciliation including the management of student roster files detail for assigned programs.
  • Sets up email templates within the CRM for mass email campaigns to enrolled students.
  • Completes CRM resolution tickets for assigned programs.
  • Responsible for helping maintain any internal SOPs, training materials, or new student onboarding packages
  • Responds to requests for data and work orders for Student Success team within established timeframe.
  • Identifies needs for new process and helps identify efficient and effective solutions.
  • Participates in long-term CRM development projects in collaboration with IT.
  • Other duties as assigned.


Some college required; Associate degree preferred


  • 1-2 years’ experience in administrative operations or similar experience required.
  • 1-2 years’ experience in working in higher education or similar environment preferred.
  • Passion for excellence and ability to adapt
  • Strong analytical skills and experience delivering high levels of customer service
  • Experienced problem solver, able to work quickly and toward deadlines
  • Excellent written and verbal communication skills as well as outstanding listening and comprehension skills
  • Strong collaboration skills across functions and locations
  • Ability to multitask, prioritize, and deal with ambiguity
  • Keen attention to detail including skills in record keeping and records management

Technical skills:

  • Preferred proficiency with:
    • Microsoft Office Suite including Outlook, Word, Excel, PowerPoint
      • Advanced Excel skills preferred
    • Internal CRM or database systems
    • Learning management and/or student information systems
  • Adaptable to new technical skills and software

Additional Information

  • Medical, Vision and Dental
  • Tuition Reimbursement
  • Partner Degree Program – earn a free degree from one of our partner institutions
  • RRSP/Retirement Matching Contributions
  • Paid Leave Policies
  • Holiday Week Shutdown in December
  • Summer Flex/Family Flex Days
  • Volunteer Time Off
  • Professional Development Programs

Want to join the global edtech boom? Become a Keypather.

Keypath Education is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. Keypath’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

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